Residence Inn By Marriott Properties in Edinburgh

The room itself was nice. However during our entire visit the ground floor is under renovation so only a small cramp room for breakfast and you have to carry food back to the room. Also had requested to have the room cleaned multiple days and each time the cleaners somehow missed our room. We even left specific note to the reception to ensure our room didn’t get skipped and yet find room wasn’t cleaned. When we finally got it cleaned (on third attempt), they missed clearing the bins (was full to brim as we stayed for a few days by then and they haven’t cleaned the room since) and missed changing the sheets when we even explicitly requested for it at the reception two days in a row. In the end we didn’t manage to get the sheets changed for our entire week stay… when we asked to leave the feedback to the manager, the reception staff told us to make appointment with their manager on the next day when they visit the hotel. We were already quite upset with the service we received and yet when asked to pass on feedback of our experience to the manager we were told to carve out some time in the middle of the day during our holiday to make an appointment to deliver the message ourselves!?? Not great experience.