Mercure London Staines-Upon-Thames Hotel
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Staines

Mercure London Staines-Upon-Thames Hotel

Health Protected
Thames Street, Staines, TW18 4SJ, United Kingdom
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The 3-star Mercure London Staines-upon-Thames Hotel offers comfort and convenience whether you're on business or holiday in London. The property features a wide range of facilities to make your stay a pleasant experience. Free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage are there for guest's enjoyment. Each guestroom is elegantly furnished and equipped with handy amenities. Enjoy the hotel's recreational facilities, including garden, before retiring to your room for a well-deserved rest. No matter what your reasons are for visiting London, Mercure London Staines-upon-Thames Hotel will make you feel instantly at home.Show More
We Price Match
hotel overview picture
3.1/5Location: 3.6
All 49 Reviews
Amenities
Golf CourseParkingBarRestaurantMeeting RoomLuggage Storage24-Hour Front DeskWi-Fi in Public Areas
All Amenities
Surroundings
Metro: Hatton Cross
(7.8km)
Metro: Heathrow Terminal 5
(8.1km)
Airport: London Heathrow Airport
(8.4km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Classic Double Room
4

Classic Double Room

Non-smoking
Air Conditioning
TV
Private Toilet
Desk
Room Details
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Twin Bedroom with River View
5

Twin Bedroom with River View

Non-smoking
Room Details
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Classic Family Room
4

Classic Family Room

Non-smoking
Room Details
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Classic Family Room Non Refundable

Classic Family Room Non Refundable

Non-smoking
Room Details
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Twin Bedroom With River View Non Refundable

Twin Bedroom With River View Non Refundable

Non-smoking
Room Details
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Double Bedroom with River View
3

Double Bedroom with River View

Non-smoking
Room Details
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Classic Double Room Non Refundable

Classic Double Room Non Refundable

Non-smoking
Room Details
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Privilege Double Room
5

Privilege Double Room

Non-smoking
Air Conditioning
TV
Private Toilet
Desk
Room Details
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Double Bedroom with River View Non Refundable

Double Bedroom with River View Non Refundable

Non-smoking
Room Details
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Privilege Double Room Non Refundable

Privilege Double Room Non Refundable

Non-smoking
Room Details
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Guest Reviews(49)

3.1/5
Verified Reviews
  • Cleanliness2.4
  • Amenities2.7
  • Location3.6
  • Service3.6
Guest User
May 15, 2021
I stayed at Mercure Staines often and staff are very kind to put me in a nice room. On this occasion, I have to moved out after staying in room 19.
Chris Ching
June 6, 2021
Location is good,
Taotaobujueyuer
January 26, 2022
The equipment is old and the sofas are broken. Fortunately, the location is very good. There is a parking lot next to it. There is enough hot water and no air conditioning. Not suitable for couples
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Guest User
April 6, 2023
We needed a place to stay 3 nights after arriving from Dublin as we knew we weren't going to be spending much time those 3 days with things to attend to in London. We only chose this hotel based on its location between Windsor and London, and claims that the hotel was being upgraded. There was what appeared to be a reasonable offer for B&B for 'pay now' rates, and photos showed amazing river views. The rooms seemed to have been refurbished, so we decided to give the hotel a go thinking the bad reviews were a thing of the past. Two employees stood out for us; genuinely kind and helpful throughout our 3-day stay, namely Yasser and Anna at reception. What could go wrong, we thought. Reception when called kept giving excuses for not being able to call us a taxi. After 2 harrowing hours attempting to get a taxi from Heathrow, we arrived at about 10pm at this Mercure hotel. Laura at reception was kind and we asked about food places around. We thought we could order from the room another time, but were told that local calls from the room will be charged. All food outlets were soon to close we were told, so we opted for a Turkish food delivery. Food would not be sent up, but we'd have to get it from reception. There are no elevators in the hotel and it is like going around a maze to get to the various rooms. The room had what we needed surprisingly, but was tiny, and had a tiny window. Air-conditioning was non-existent. An hour of waiting for the food and nothing. The guy that had taken over at reception was unhelpful, saying her knew nothing, but to wait. We realised at 3am that nothing was coming. A bad start. Daylight revealed the true state of the hotel. There appeared to be minor attempts at repair work here and there. The carpeting is horrid. Only one corridor among the maze of them had new carpeting. The old building structure is in fact very beautiful but has been allowed to fall into a state of disrepair. Something unsettling we observed was that they had young people seated at the ends of corridors appearing to be plain-clothed security personnel. Breakfast was surprisingly passable/acceptable, but we found that there is a cook rather than a chef. I don't think lunch or dinner is served anymore. The breakfast restaurant was by a beautiful river. We hoped this would redeem the bad experience. Refugee parents and children in school uniforms seemed to be coming in for breakfast in the same room. They are living there long-term we soon found out. We believe some hotel owners would be leveraging on the refugee situation to gain business. Shouldn't guests be notified? Can't believe this is a Mercure hotel. It was priced like a Mercure, but was not good value. Highly doubt we would return.
Guest User
January 31, 2023
Shower ripped off the wall. Children playing on corridors - limited wi fi due to overloaded due to people in it. Didn’t feel safe at all…. Long term guests housed here - no right for them or hotel Guests . I was next door to the baggage stores for the long term guests which was being visited all night
Guest User
January 31, 2023
Spent new years eve at this hotel with my boyfriend. Called in advanced and told them it was an occasion and the hotel organised a room upgrade with river views, and also dressed the room. Dinner was average however the service and staff were very friendly and made up for the lack of flavour in the food. Breakfast buffet was again good but nothing special. The service, atmosphere and location of this hotel is 5* however food and a little modernisation would give the hotel some wow factor.
Guest User
January 31, 2023
Are you having having a laugh....this isn't a hotel.... Just to be clear....we (8 friends...4 couples) were supposed to be staying here because we booked a murder mystery evening (2 years ago whixh has Ben postponed several times due to Covid) with dinner etc and this was the venue. We also knew that this was a 3 star venue and accepted this as we were only going to be here for the 1 night However, when we arrived at the hotel, it became obvious that it was not being used as an ordinary hotel and it was clearly not as represented on its website!! Firstly and foremost, the rooms look nothing like the pictures on the advertised website. The rooms were shabby (to be kind), run down, and felt dirty (there were 4 couples in our group and none of use thought it a fit place to stay!). The number of stars is about facilities of a venue nd not about the whether ot not it is actually a fit place to sleep. Secondly, there were security guards (or something similar) all over the hotel. These 'guards' were instructing other 'guests' to stay in their rooms as they know they were not allowed to be out! Thirdly, when we asked the management about the state of the rooms and the 'conditions' under which the 'hotel' operated, we were told that we should have been informed by the murder mystery company that we booked with thatbthwy had 'long term" guests. This is probably true, and the fault with our booking does lay with the murder mystery company, as if we knew this was the state of the so called 'hotel' we would not have booked with them. However, it cannot be denied that this 'hotel' is either a Covid quarantine hotel, or a stopover for asylum seekers and it has been left to fall to complete ruin over the past 2 years. So...if you are thinking of staying here.....don't.
Guest User
January 31, 2023
We chose this hotel as it was close to Thorpe park. We got a good rate. And everything we asked for. We had reception call us to confirm our request to make they was in room before we arrived. It was great. Reception team late and early was great and welcoming. Was nice to see that the carpets are been replaced as they had tradesman in fitting carpets as we arrived and departed. Our room was lovely I think we had a upgrade. Was better than we expected. Two glasses of wine was expensive costing £15. We went into the town which was three minutes walk. We dined out so can’t comment on any meals. But was good for what we paid. And only 2 miles to Thorpe park. Would stay again . Thanks
Guest User
January 31, 2023
Very old, small rooms, no airco or ventilation not what you expect of a Mercure brand. This hotel needs to be completely shut down and refurbished. Stayed for two nights. Ignore the professional photos as these are a misrepresentation of what the hotel actually looks like. The hotel is very outdated, even from the outside before you walk in, the hotel looks unwelcoming. On the inside before you get to your room, the halls are dark and filthy. The floors/carpets are trip hazards- they’re uneven and the carpets are all coming up. The carpets are that old that they’re threadbare and riding up in the middle and are stuck down with old bits of tape. If you struggle with stairs - avoid this place as there’s no lifts and it’s not a short easy walk to any of the rooms. Rooms are filthy, dark, grimy, outdated and dusty. There was also a lot of security in the hotel. The upper floor was manned 24 hours by security sitting there. This hotel is extreme expensive I’ll think twice before booking Accor/Mercure accommodation in the future. I feel ripped of by All Accor.

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
£ 15.50 (approx. AU$ 30.02) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Cleanliness
  • 2.4/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Number of Rooms: 78
The 3-star Mercure London Staines-upon-Thames Hotel offers comfort and convenience whether you're on business or holiday in London. The property features a wide range of facilities to make your stay a pleasant experience. Free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage are there for guest's enjoyment. Each guestroom is elegantly furnished and equipped with handy amenities. Enjoy the hotel's recreational facilities, including garden, before retiring to your room for a well-deserved rest. No matter what your reasons are for visiting London, Mercure London Staines-upon-Thames Hotel will make you feel instantly at home.

Services & Amenities

Bar
Restaurant
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Mercure London Staines-Upon-Thames Hotel?

Prices at Mercure London Staines-Upon-Thames Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Mercure London Staines-Upon-Thames Hotel?

The closest airport is London Heathrow Airport. It is 8.44km from the hotel and approximately a 16minutes journey by taxi.

What are the check-in and check-out times at Mercure London Staines-Upon-Thames Hotel?

The check-in time is after 14:00 and the check-out time is before 12:00.

Does Mercure London Staines-Upon-Thames Hotel provide airport transfer services?

No, the Mercure London Staines-Upon-Thames Hotel doesn't provide airport transfer services.

What amenities and services does Mercure London Staines-Upon-Thames Hotel have?

Mercure London Staines-Upon-Thames Hotel has the following amenities and services: Pets allowed (additional fee), Golf Course, Parking.

Does Mercure London Staines-Upon-Thames Hotel have a swimming pool?

No, Mercure London Staines-Upon-Thames Hotel doesn't have a pool.

Does Mercure London Staines-Upon-Thames Hotel have fitness amenities?

No, Mercure London Staines-Upon-Thames Hotel doesn't have fitness amenities.

Does Mercure London Staines-Upon-Thames Hotel provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Mercure London Staines-Upon-Thames Hotel have non-smoking rooms?

Yes, Mercure London Staines-Upon-Thames Hotel has non-smoking rooms. Please view the hotel listing for details.

Does Mercure London Staines-Upon-Thames Hotel provide breakfast?

Yes, Mercure London Staines-Upon-Thames Hotel provides breakfast.

About This Property

Nearest AirportLondon Heathrow Airport
Distance to Airport15.45KM
Nearest Train StationStaines Railway Station
Distance to Train Station0.81KM
Nearest Metro StationHatton Cross
Distance to Metro Station7.83KM
Hotel Star Rating3