James Vignoble Hôtel, Eguisheim

What a lovely hotel and spa . The staff were delightful and very attentive . The rooms were amazing and all set in a peaceful vineyard area which was so tranquil. There free parking underground which was great as we had brought our car from the uk . We didn’t eat there as we don’t really eat breakfast and are out in Colmar . Which too by the way is stunning ! The pools are clean and not cold to swim and I loved the indoor pool as in a very tranquil spa setting overlooking the vineyards . Everything was 5 star .

As a 76 year old it was difficult to get around as the Hotel was a building site. Further, staff were reluctant to help with luggage. Attitude of owner and manager was disinterested and refused to engage with our complaints. The Manageress promised to review the complaints then ignored me and my e mails. Got shouted at by staff for walking through building works when entrance from basement garage do not work. Noise woke us in the mornings. Never been to hotel that was so penny-pinching. Room smelled like drainage / sewage. The staff refused to bring more towels and said we could not have more hangers till following day! Over charged us but we have not received the credit despite e mail promises. This is the most expensive hotel in the area but offers bad value.

This is a super hotel. Mona is very helpful and it has great facilities. Only downside is that the spa facilities and pool don’t have railings to enter and exit the water which is a problem for people with mobility issues . Otherwise good for people with mobility issues

The hotel appears to have a really new ‘James’ style interior in the common areas we saw, for example the bar and the small seating area. We had high hopes for our visit as we have for some years stayed at the James boutique in Colmar which we love. However this hotel seems to be made up of a before and after. Unfortunately our room was the before (also the reception area with the dated counter and carpet). Our room had been decorated and a new carpet laid, however everything else was old and worn, the bathroom was not clean, with mould and broken tiles, the old bath was damaged, the shower rail did not control the shower head meaning water went in all directions and pooled down the outside of the bath onto the floor. The extract fan in the bathroom did not work so it just stayed humid and damp not a good place to try to dry your hair with the hairdryer fixed inside. The shower screen was old and the seal was of no use,the toilet seat was broken and the toilet roll holder and brush were really disgusting. The towel sets - one was disintegrating and weeping fluff and bits all over when being used to dry the other smelled stale. The bedroom room showing wear on the dated desk and the drinks opener ‘chained’ to the cupboard, the lighting was dated and so were the internal doors and fittings. The carpet although newly laid had come apart from the wall. The wall’s although newly painted still have 3 old hooks painted over. The bedside table lamps have stained shades. The only nod to the new was the side table and chair, curtains and the desk chair. What a disappointing and sad greeting it was for us. The manager replaced the towels which although of a low quality were clean. The two staff were helpful and pleasant. If the room is priced accordingly to the standard then this should be made clear on the booking site , however even if the room was out dated everything should and must be clean and in good working order.

DO NOT stay in room 110, it has been water damaged on several occasions and the hotell does not care when you stay there and it happens again. They dont even give you your money back just expect you to sleep in a waterdamaged room, so appauling. and offer a compensation on your next stay, not at all the right way to deal with otherwise happy customers. Staff was friendly and pool nice