Leonardo Plaza Hotel Eilat

Location: The hotel is praised for its excellent location on the Eilat promenade, with direct access to the beach and close proximity to shopping centers, restaurants, and the vibrant boardwalk. Many guests appreciated the beautiful views of the Red Sea and the convenience of nearby attractions.

Very disappointing experience. During our stay, we encountered serious hygiene issues in the room: two cockroaches inside the electric kettle, and dirty cups with visible lipstick residue, indicating the equipment had not been properly cleaned between guests. This is unacceptable in a hotel of this level, especially when staying with a baby. To be fair, the hotel upgraded us to a room with a balcony to celebrate a birthday, which was a nice gesture. However, an upgrade cannot and should not compensate for basic hygiene and sanitation failures. The duty manager came to the room, saw and documented the findings, and the items were replaced. Unfortunately, the subsequent handling by hotel and chain management was bureaucratic and defensive, and the compensation offered did not reflect the severity of the incident or the impact on our stay. A hotel is expected to guarantee cleanliness, hygiene, and guest safety first and foremost. In this case, the failure was in the most basic aspects, and the follow-up only deepened the disappointment.

Disappointing Stay Due to Mismatched Information and Poor Service I was quite disappointed with my stay at this hotel. The information provided before booking did not match the reality at all. For example, the pool closing time was different than advertised, and I was asked to leave the pool earlier than expected. The gym was shown as a free facility, but it turned out there was an extra charge to use it, which was frustrating. Additionally, the breakfast was lacking - there were no cereal plates available, which seemed like a small but important detail overlooked. Overall, the service felt unorganized and inconsistent. I hope the management addresses these issues to improve guest experience in the future.