Guest User
September 13, 2023
Firstly, we checked in, and our room for 3 was a tiny room. Couldn't even move next to the beds. I think they have just added an extra bed next to the 2 that were in the room. The room, on 6th floor, no. 639 to be avoided. You can hear literally everything. All the traffic, cars, buses, and motorbikes speeding up to climb the hill. The music is on the bar below... terrible! After 3 nights with no sleep, when we were like zombies, angry and frustrated, asking several times for a change in room... we were told to address it to the head receptionist, Diana. An absolute nightmare person! Impolite, unprofessional, rude, useless! In the end, the hotel manager, Javier, stepped in and sorted us out. Moved to no. 523 and the rest of our holiday, was without incidents. Pluses: David, from reception, a lovely and friendly gentleman. Daniel, the guy in the restaurant as well. Chef Gabriel (Italian gentleman), an amazing person. Smiley, friendly and a brilliant cook! Ana Maria, the cleaning lady, an absolute jewellery of a woman! Way mooore friendly and helpful than the head receptionist, Diana!! Delicious and very diverse food. Very clean rooms, sheets, towels. Overall a good hotel for a low budget, but definitely not 3 stars! Maybe 2? No fridge in the room, no hairdryer in the bathrooms.