Guest User
March 5, 2025
The management is terrible; the hotel staff is unqualified. They forced us to pay in advance, which we paid in good faith. And that same night, they left us without hot water or heating. (With two children, ages 2 and 5.) Not only did they fail to resolve the incidents or offer solutions, but they also didn't compensate us for the inconvenience, and to top it all off, they threatened to call the Civil Guard when we asked to speak to the hotel manager. The only positive thing was the treatment of the restaurant waiters and the breakfast waitress, Leticia, who was very professional and friendly.
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