Cuna Hotel Reviews

Good location near El Nido town, situated next to a hostel which isn’t bad as the music stops at 11pm. However, there are roosters which will wake you up first thing. WiFi didn’t work and you couldn’t use your own data if you were in the annex. The showers didn’t work properly and only had cold water. The only good thing about this hotel was the staff and view. Breakfast was sufficient but there was a mouse floating about.

Hotel is in a great location and staff are friendly and helpful but unfortunately that's about where it ends. The rooms stink of damp and the rooms are very damp. The air-conditioning unit is very loud on the 'low' setting and smells quite musty. The water in the bathroom smells awful of drains and sewage and you have to shower in it. When we checked in we had no towels in our room. Considering the price it is not good value.

The hotel is conveniently located in the centre of the El Nido town. It is an ideal hotel for solo travellers due to its location, being so close to an abundance of restaurants and bars. However, the hotel felt somewhat tired and the staff disorganised. The receptionist told me I needed to pay the deposit, to which point I got the cash from my room and returned, to meet a new receptionist who told me I didn’t need to pay it. The bar did not offer a bill charge to the room which also surpised me. There is no wifi in the room, and my local SIM card data also had no signal, so prepare to be disconnected if you are in the room.

Very well located close to thd main thoroughfares of El Nido but far enough to feel quiet and relaxing. Spectacular view of El Nido terrain at the rooftop restaurant/pool. "Comfortable Chic" is how I would describe it. Right next door to Friendz, if you can t stand your teenagers to close. They can have their own little vacation from you even if you're together. I just wished the wi-fi was a bit stronger, but hey - I came to El Nido to get my face off the phone. The staff was really accommodating in all aspects of our trips - from shuttle services to bike rentals to restaurant suggestions. They also had the Ferry service office at the mezzanine, so our ferry ride to Coron was ticketed on the spot. I would stay in this hotel again, fo sure.

The hotel is perfectly located in the center of El Nido near restorants and bars. The swimming pool and restaurant in the rooftop are great, delicious food. Our room was located in the 1st floor and we didn't liked it, because was next to the maintenance room, so was too noisy all day, in addition our window was next to the hall to this maintance room and looks horrible, very dark, also the air conditioner at the room sounds really hard, so wasn't very pleasant to sleep at all. Really friendly staff

Great location to stay and see El nido town

nice place

The hotel is already a little shabby, the room was not very clean, the air conditioner blew directly on the bed, it was very cold, it was impossible without it The pool is also dirty, far from the beaches

The service is good (the food is very tasty and varied) but the room is not exactly ideal for the money.

Staff are unprofessional and needs training in hospitality department. Long wait in food orders and sometimes gets the order wrong. The hotel needs new towels and linen. Positive- - great view and location. Staff at the reception are friendly.

We stayed here for 3 nights. The hotel is centrally located with easy access to El Nido town. The kids loved the pool and the roof top restaurant is excellent. The views from the restaurant are stunning. The staff are very professional and friendly. Will definitely stay here again.

Maybe a bit critical. But £500 for 5 nights I think you have to prove why you’re more or less the most expensive in El nido down. Firstly, the hotel is lovely! The views are unreal, the location couldn’t be better. The staff omg, so so so friendly. Like the friendliest. Now to the critical parts - not enough Sun lounges (8 i think) - says on booking websites breakfast is 6am but it’s 6:30am. - no laundry or scooter services - they take a 3000php deposit but don’t allow you to charge anything to you room. Can get anything past 22:00 because the kitchen handle payments. The service in restaurant is SLOW. We waited almost 30 minutes for two pieces of cheesecake to be moved from the display fridge and put on a plate alone. We expected it to come with maybe ice cream and some fruit sauce etc. Nah just moved from one plate to the other. Wait 15 minutes for a coke another time too. Security is good. Room service staff are there in a flash when you need something. Would I stay here again? Yes. Would I pay what I paid this time? No.

On the day of arrival at Cuna hotel I was feeling really unwell. We arrived at the hotel at around 11am. We were informed by front desk staff that check in was 2pm. I explained that I was feeling really unwell and I needed to get some rest and was happy to pay for an early check in. The front desk team including PJ and daisy both spoke and due to me being unwell and clearly sick they said I could check in and they would not charge me the fee. I was absolutely over the moon with their kindness and the help they gave me. They also provided me with tablets at check in to help me feel less sick until my friend could get to a pharmacy for me. The hotel was very comfortable and clean and the rooms were a very good size. The staff were always on hand to assist and nothing was too much trouble. The next day PJ was inquiring as to how I was feeling. I was really blown away by their kindness and hospitality. When checking out again PJ was able to assist with keeping our luggage and also storing my medication in a fridge until 5pm that evening so we could go and do a tour. I would really recommend this hotel not only for its fantastic service but also its really convenient location close to everything. One down side would be that the WiFi was not very stable and did not work well inside the room. But, as this was a holiday rather than a working trip it did not cause us any problems being without WiFi. I really want to say a massive thank you to PJ and Daisy!!! Their kindness and understanding has gone a long way on this occasion. Thank you everyone at Cuna

A great base for exploring el Nido, we had a great stay here. The place is clean, staff are helpful and friendly, the rooms are spacious and rooftop pool with a view was a real highlight. Only niggles were that the service at the scape rooftop bar was very slow we waited over half an hour for 2 cokes once and we were the only people there. A couple of things could do with maintenance like toilet door locks, cracked tiles, old towels and keeping on top of refilling the drinking water. Overall a great stay though and I would recommend for your el Nido stay