My recent stay at Lucerna was a complete disappointment due to the terrible customer service. From the moment I arrived, I was greeted with indifference and rudeness from the night manager. They seemed more interested in chatting amongst themselves than attending to guests. Requests for basic amenities were met with eye rolls and sighs, as if inconveniencing them was a crime. The lack of professionalism extended to the housekeeping staff, who ignored my requests for room cleaning and left dirty towels strewn about. It’s evident that customer satisfaction is not a priority at this hotel, and I would strongly advise against staying here unless you enjoy being treated like an inconvenience rather than a valued guest.