One of the worst experiences we have ever had with a hotel. It started when we arrived (in the evening) and based on our *********** reservation, we were told that they could not give us the beachfront private pool room we had booked (Interestingly, another family arriving at the same time could not get the room they had booked too). Instead, we were given another room up the hill (where we always had to wait for a shuttle bus) that was not nearly as good. The rooms are nice in the photos, but in reality not quite so nice. After 2 days they could only provide the room we had booked, which was also not ready by the time they promised. The service in the restaurant is terrible. The waiters are slow, cumbersome and have absolutely no attention for the guests. Do not choose a half board. It was an a la carte dinner when they took 1.5 hours to serve it, with no one else in the restaurant. The food was also rather mediocre. Many dishes that were on the menu were not available to order for days. On the private beach attached to the accommodation, they charge 35 EUR/day/person for sunbeds/umbrellas, which is simply ridiculous. The private pool is dirty and full of bugs. The jacuzzi area and lights do not work. They call themselves 5 star accommodation, but they can only be considered a solid 3 star. The staff are not friendly, the prices are sky high, it's all a rip off. On leaving they did not even question us about how we had felt. I can guess why. I would not recommend this accommodation to anyone. There must be much much better for this money on Mykonos.