Emei Mountain Hot Spring Hotel

On the sixth day of the ***** New Year, the mist in Mount Emei still carried the festive scent of the season. As our group of six (my parents, in-laws, my 8-year-old son, and I) dragged our luggage into the lobby of Lingxiu Hot Spring Hotel, Manager Wan's smile was like a warm cup of ginger tea, instantly dispelling the fatigue of our long road trip. We had originally booked three standard rooms, but seeing our family structure, Manager Wan proactively said, 'Rooms are tight during Chinese New Year, so we're upgrading and adjusting your rooms.' He pays attention to details; he turns 'service' into genuine 'care.' Over the next two days, Manager Wan's 'care' was evident in every little detail. He looked after the elderly, was thoughtful with our child, and catered to our needs with such meticulous attention that we felt a profound sense of warmth and homeliness. Every day, fresh milk was delivered to our room. When we left, everyone was reluctant to go and looked forward to visiting again! Finally, I want to say a big thank you to the entire team at Lingxiu Hot Spring Hotel for their thoughtful care! We've stayed in many hotels during Chinese New Year, but Lingxiu Hot Spring Hotel's service truly made us feel 'at home.' Especially Manager Wan – he isn't just a 'manager'; he's more like a 'family member.' He remembered the habits of the elderly, understood the child's preferences, and kept every request to heart. If you're bringing elderly family members and children to Mount Emei, you must choose Lingxiu Hot Spring Hotel. Not only are the hot springs very comfortable, but it's because of people like Manager Wan that your trip isn't just about 'accommodation' but a 'warm memory.' Next time, we're definitely looking for Manager Wan again!

The 1.3-meter bed was a bit small for our family of two adults and two children. The highlight was definitely the unlimited hot spring access; the kids absolutely loved it! The water activities were fun and really added to the festive atmosphere. We're planning to come back with the kids and grandparents when the slides open in the summer. Breakfast was plentiful, with lots of choices for both adults and children, thumbs up! 👍

I had a wonderful trip and was very satisfied. The hotel's location is great, it's clean, and the service is excellent. The breakfast was plentiful, and they even offered free reservations for sound bowl therapy and Emei stretching exercises, which were fantastic. I'll definitely stay here again next time!

The hotel's front desk service was quite good and very welcoming. They greeted me with a smile during check-in. Although the room facilities are a bit old, the excellent service makes up for it. There are many hot spring pools, which are very comfortable. Breakfast was plentiful, but the staff at the live cooking station in the restaurant had a poor attitude. There was only one sweet potato left, and when I asked if there would be more, the response was a very impatient 'What's there is there.' This was only a little past 8 AM.

Facilities: I've never paid over 1000 for such an old hotel. The suite had no ventilation at all, there wasn't even a charging outlet by the bed, the shower head couldn't be removed, the towels had unknown red stains, and the toilet seat was yellow. It's truly a very, very old star-rated hotel! Services: The front desk service attitude was really mediocre. We spent ages trying to find the hotel because there were no signs, and when we got our room card, they didn't guide us or even point the way. We had to wander around to figure out where to go. Then, around 9 AM, we weren't allowed to use the restroom outside the breakfast restaurant. The cleaning staff's attitude was as if I owed her money, telling me to go to the second floor instead. 🙄 What an exasperating hot spring hotel!

I've already reviewed this, but I have to emphasize it again! My original booking was for check-in on the 13th and check-out on the 15th. However, on the day of check-in, the 13th, I made a last-minute decision to extend my stay from the 15th to the 16th. At that time, there was an international martial arts competition, and all the foreign guests were staying at this hotel, which meant our original room type was unavailable for the 15th to the 16th. Just as we were getting frustrated, ta-da! Our lovely and sweet account manager, Ms. Zhang Hui, helped us promptly resolve the issue and adjust the room! She managed to secure our original room for the 13th-15th, saving us the trouble and hassle of having to pack our bags and switch rooms on the 15th. We are truly grateful and thankful! I want to specifically mention and thank Manager Zhang Hui again! She's amazing!