I have stayed at Lake Point Villa three times within the last two years. The staff has always been very courteous and responsive. I have used their airport Van service and found them to be extremely helpful and timely. There was one room I stayed in that had a broken dresser and the hot water tank wasn’t big enough to take a bath in, but other than that it’s a beautiful facility. My husband didn’t like the condition of the roads going into the neighborhood, but the hotel can’t really do anything about that.