Attended the exhibition at Kochi and stayed at this hotel. The hotel was recommended by the exhibition organiser and we chose the hotel due to convenience. Basically the hotel was neat and clean, plus they gave a good breakfast. The location is also very good and have a wonderful Pothys next door. But sad to say that, the staff at the Reception is horrible. After the exhibition, we thought of moving to another hotel. We were scheduled to checkout early morning, so I went to the Reception the night before the checkout as I wanted to clear all the extra bills. I paid in cash and de***ded for the bill. The duty person said, once I checkout they will provide a final bill. I trusted him and agreed for what he has said. The next morning, I came to the Reception and asked for the checkout. They said I have not paid my extras. I was so furious and I explained the whole thing. They asked me who was the duty person? Cmon, I am a foreigner and do you expect me to ask or even know, the names and their contacts? I saw a CCTV camera just above the Reception and I asked them to check the footage between 23:30 and 23:45 as I have paid during that time. The Reception made a huge mess and it took more than an hour to sort this out. It was such an embarrassing and disturbing thing. To make everything smoother during my checkout, I cleared all the bills ahead, as we wanted to leave for the next hotel as early as possible. But everything got messed up and took more than an hour. The worst thing is, the ***ager or whoever is at the Reception, never even said a word of apology. The staff really need to undergo a good training before keeping them at the Reception. I don’t think I will recommend this hotel to anyone.