Guest User
October 11, 2025
Pousada Palácio de Estoi is a beautiful hotel, elegant in every corner, very quiet, and with ample parking. I stayed for two nights, and while the first night was wonderful, the second evening at dinner was disappointing. The restaurant service felt rather cold, and there was a mix up where someone had made a 7 p.m reservation under our names without informing us. Things worsened when my fish soup contained a small piece of plastic, which I showed to the restaurant manager, unfortunately, that ended my meal. Not to mention the delay in food, 75 minutes sitting in the restaurant, I have only had the plastic containing soup.
Despite this, the hotel itself is charming and well located, with some aspects of service done right. With some attention to communication and restaurant service, it could easily be a five star experience. Not quite there yet in my humble opinion.