Zenitude Hôtel-Résidences les Terrasses du Lac

A 3 star hotel with bed full of bed bugs and refuse to acknowledge and deny refund. Room is dusty and smell mouldy. We left immediately! Good luck to next guest!

Good location, apartments very basic and dated but adequate, staff are lovely BUT the parking is a nightmare - battle for spaces every night, we had a large truck so parked on grass to leave spaces for others and the gardener came out and put "crime scene" tape round our truck, this was despite several French cars having parked there everyday that week, we could see from our balcony and French cars parking in the disabled spaces every day and nothing done. We have family in Evian so stay regularly - wont stay at the Zenitude again because of this which is a shame.

overall speaking, it was satisfactory

It was close to the Amundi golf tournament.

A wonderful place to stay for the Amundi Evian Women's golf tournament. 400m from the entrance to the course, swimming pool, early breakfast and a wonderful lake view from my room. All of the staff were helpful and pleasant.

no air condition

The accommodation was a bit dated and would benefit from a facelift. However, it was very clean, spacious and well maintained. The room had a kitchenette which had enough equipment for guests to be able to prepare basic meals and keep food in a fridge. This came in handy, as the time of year we visited meant that not many places were open in the evening, so we bought food from nearby supermarkets and were able to cater for ourselves when we wanted. Due to Covid precautions, the room was not serviced every day, which is normal for most hotels these days I think. We do tend to keep things tidy so it wasn’t a problem for us, and if you did need anything, the reception staff were on hand. The reception desk isn’t open 24 hours a day, but unless there was a major emergency, I wouldn’t think this would be a problem. The location is a little out of the town centre and although it is walking distance (about 20 minutes) the return journey is up steep hills, so bear that in mind. We booked knowing this, so not a problem for us, and we had a car in any case. All in all, we were very happy with the hotel and enjoyed our stay. It was good value for money and served our purposes well. There are other places closer to the town if you don’t want the steep walk, but we would consider this hotel again, if we return to Evian in the future