Merchants Manor Spa
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1 night
1 room, 2 adults, 0 children
All properties in Falmouth
Merchants Manor Spa
Western Terrace, Falmouth, Cornwall TR11 4QJ, United Kingdom
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Highlights
Delicious breakfast
Lots to do
Free parkingAmenities
Golf Course
Indoor swimming pool
Diving
Snorkeling
Horse Riding
Hiking
Sauna
Spa
All amenities
Property Description
With a stay at Merchants Manor in Falmouth, you'll be near the beach, just a 3-minute walk from Falmouth University and 10 minutes by foot from Gyllyngvase Beach. This eco-certified hotel is 0.7 mi (1.1 km) from Swanpool Beach and 0.7 mi (1.2 km) from National Maritime Museum Cornwall.
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8.1/10
Cleanliness8.1
Amenities8.1
Location8.1
Service8.1
All 63 reviews
Surroundings
Airport: Cornwall Airport
(52.0km)
Train: Penmere
(780m)
Train: Falmouth Town
(820m)
Landmarks: SO8 Muay Thai
(<100m)
Landmarks: Emmanuel Baptist Church
(120m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Classic Double Room
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea Bag
Towel
Shampoo
Check Availability
4
Cosy Room
1 Single bed
Free Wi-Fi
Non-smoking
TV
Tea Bag
Towel
Shampoo
Check Availability
5
Comfort Room, 1 Bedroom
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea Bag
Towel
Shampoo
Check Availability
1
Standard Room
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea Bag
Towel
Shampoo
Check Availability
1
Old House Master Room
1 Double bed
Free Wi-Fi
Non-smoking
TV
Tea Bag
Towel
Shampoo
Check Availability
6
King Room
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea Bag
Towel
Shampoo
Check Availability
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Guest Reviews
8.1/10
Very Good
63 reviews
Verified Reviews- Cleanliness8.1
- Amenities8.1
- Location8.1
- Service8.1
Average for similar properties in Falmouth
Guest User
September 2, 2025
Upon arriving at the hotel, you walk in to find no reception. It is all done on a computer situated on a sideboard. Eventually when we walked through the hotel, we were greeted by a member of staff (a very tall young man, didn't get his name but very polite and courteous), who was very helpful in showing us around and to our room. It was only due to us passing him in the corridor. The room was ok. It was clean and tidy. Everything you needed was provided. The main thing that let our trip to this hotel down was when we went for breakfast, we were told there was no dairy milk. In this day and age, you would not expect this. They did offer alternatives but when mentioned why someone couldn't go and get some, we were told the waiting staff were not aloud to leave the premises to get some?! They also replied they didn't know when the milk delivery was going to be. I feel that a supervisor or a member of the kitchen could have gone to a local shop and purchased a few pints, before the guests starting to come down for breakfast?! When we checked out, there was two people there loitering in the hall way to check us out, even though we mastered the check in process. We were then given a leaving gift...2 cans of sparkling water and a packet of fudge. What was the point, a waste of time if you ask me.
Guest User
September 1, 2025
We had an absolutely fantastic experience from the moment we arrived. Simon and his team made us feel so welcome straight away, and every single member of staff was friendly and eager to help with anything we needed. We stayed in the apartment called The Lookout and it was just lovely. On arrival we were greeted with a bottle of Cornish champagne, which was such a nice touch — and it tasted amazing too. I really liked that they use local produce. The spa was another highlight for us. The treatments were great and the lady who looked after us was so kind and professional. The main house itself is beautiful as well, and we really enjoyed sitting there with a drink and soaking up the atmosphere. Honestly, we couldn’t have asked for a better stay. We’ll definitely be coming back, and I’d recommend this place to anyone looking for a relaxing getaway.
Guest User
August 25, 2025
Very disappointing & not up to 5* rating. View from bedroom was a dirty flatroof & an old carpark, bedside lamp had exposed wires and flickered! No choice for dinner! Staff very nice manager rude so was too intimidated to complain
Guest User
August 16, 2025
Heartfelt thanks to Simon and the team, for a fantastic visit to Merchants Manor. We had a delightful time at the immaculate spa, and enjoyed a superb lunch. The corn and coconut soup was a triumph, and the carpaccio of beef melt-in-the-mouth delicious. What a lovely way to spend a morning relaxing in authentic and yet also contemporary surroundings.
Guest User
August 14, 2025
Group of 20 of us went. . No choice of food for dinner - one starter, one main and 1 dessert offered. no substitute for dislikes. Wouldn’t go there again.
Guest User
August 13, 2025
We had an excellent stay and we couldn't fault anything. Our room was wonderful and spacious with a roll top bath and we had a sea view. All staff were so welcoming and made our stay hugely satisfying. The breakfast was amazing and we had everything we could of wanted, all cooked to perfection. The whole interior of the hotel was designed beautifully and the gym, pool and spa were never crowded and clean and tidy. I would highly recommend this hotel to anyone wanting to stay in Falmouth.
Guest User
August 13, 2025
Arrived early at midday, went in to ask if we could use the car park while we had a wonder around falmouth, we were told our room was ready and we can check in. We were escorted around the hotel, shown the breakfast, Bar, Gym & Pool areas personally. After our afternoon in the amazing town we had some drinks in the bar, excellent service and really relaxed experience. Breakfast service was again excellent, smiles all round. Will be returning again
Guest User
August 4, 2025
The hotel was clean and charming, with a smooth and easy check-in process. Our room was spacious, comfortable, and ideal for a relaxing stay. That said, we did receive a noise complaint — which came as a surprise, considering the walls aren’t exactly thick and it’s clear that many couples come here for romantic (and noisy) getaways. Let’s be honest: some guests might have complained because they could tell we were having more fun than they were. Despite branding itself as a spa hotel, the amenities are mostly limited to a pool, so it doesn’t quite live up to the “spa” label. That said, the outdoor area is lovely — perfect for lounging in the sun and enjoying some downtime. Staff were generally kind and accommodating, although the way the noise issue was handled felt a bit abrupt. With better soundproofing and a little more chill from other guests, this could be a great spot for couples looking to unwind — or turn up the heat.
Guest User
August 3, 2025
I booked a five night stay here to celebrate my birthday, not a last minute booking, I booked almost a year ago. On arrival, after leaving me hanging for too long, I was told they had moved me to another hotel and had emailed me the previous day. I had no email, only one for an online check in (which I completed). I was told email was sent to my ******* account but no sign of it there either. Photo No.1 is where they sent me, compared to No.2 where I booked to stay. I had booked and paid for a spa hotel with pool, restaurant and gym with breakfast included. They moved me to an online operated apartment with zero facilities. To say I'm devastated is an understatement, I am so upset. I'd been looking forward to this break all year. The manager at Merchants Manor was completely patronising and didn't seem to think this would be a problem. It looked a lovely hotel but being treated like this I will never consider booking there again. If you have to move someone to another hotel it should be of similar standards. Where they have put me is very shabby and dirty on the outside and the corridors look like a b&b. The parking area looks very run down. Room is noisy, I can hear other guests. Room is fine but I have no breakfast or any kind of facilities here. Not the birthday treat I had in mind.
Services & Amenities
Most popular business facilities
Golf Course
Off-site
Indoor swimming pool
Diving
Snorkeling
Horse Riding
Hiking
Sauna
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
24-Hour Front Desk
Luggage Storage
Bar
Tennis Court
Squash Court
Restaurant
Meeting Room
Additional charge
Business Center
Multi-Function Room
Wi-Fi in Public Areas
Indoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Indoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Business Services
Multi-Function Room
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Business Center
Wedding Service
Front Desk Services
24-Hour Front Desk
Lockers Available
Express Check-In and Check-Out
Concierge Service
Front Desk Safe
Luggage Storage
VIP Check-In Service
Languages Spoken
English
Food & Drink
Bar
Room Service
Public Areas
Picnic Area
No Smoking in Public Areas
Garden
Smoking Area
Health & Wellness
Spa
Additional charge
Massage Room
Sauna
Windsurfing
Off-site
Diving
Tennis Court
Squash Court
Golf Course
Off-site
Hiking
Horse Riding
Snorkeling
Fitness Room
Activities
Public Beach
Fishing
Cleaning Services
Clothes Dryer
Dry Cleaning
Additional charge
Laundry Service (On-Site)
Additional charge
Accessibility
Accessible Rooms Available
Safety & Security
First-Aid Kit
Smoke Detector
Fire Extinguisher
Security Personnel
First Aid Services
Property Policies
Check-in and Check-out Times
Check-in: 16:00–24:00
Check-out: 07:00–11:00
Front desk hours: 24/7
Child policies
Children are not permitted to stay in this room type.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeFull English/Irish
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is £ 50.00 (approx. AED 247.07) per night.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 1910
- Number of Rooms: 39
Phone:+44-1326312734
With a stay at Merchants Manor in Falmouth, you'll be near the beach, just a 3-minute walk from Falmouth University and 10 minutes by foot from Gyllyngvase Beach. This eco-certified hotel is 0.7 mi (1.1 km) from Swanpool Beach and 0.7 mi (1.2 km) from National Maritime Museum Cornwall.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Rastella, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary full breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Stay in one of 39 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Rastella, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary full breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Stay in one of 39 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy at Merchants Manor Spa?
Typically, cancellations of Merchants Manor Spa can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions. Check out the cancellation policy for more info.What is the cancellation policy at Merchants Manor Spa?
How much does it cost to stay at Merchants Manor Spa?
Prices at Merchants Manor Spa vary depending on dates, hotel policy, and room type. Please enter your dates to see current rates.How much does it cost to stay at Merchants Manor Spa?
What landmarks are close to Merchants Manor Spa?
Merchants Manor Spa is located in Falmouth, close to landmarks such as SO8 Muay Thai, which is <100m from your search (straight-line distance).What landmarks are close to Merchants Manor Spa?
Does Merchants Manor Spa have a pool?
Yes, Merchants Manor Spa has a swimming pool for guests to enjoy.Does Merchants Manor Spa have a pool?
Does Merchants Manor Spa provide breakfast?
Yes, guests staying at Merchants Manor Spa can enjoy breakfast during their stay.
Breakfast option(s): Full English/Irish. Does Merchants Manor Spa provide breakfast?
What time are check-in & check-out at Merchants Manor Spa?
Merchants Manor Spa check-in begins at 16:00-24:00. Check-out time is 11:00.What time are check-in & check-out at Merchants Manor Spa?
Are pets allowed at Merchants Manor Spa?
No, pets are not permitted at Merchants Manor Spa.Are pets allowed at Merchants Manor Spa?
About This Property
| Nearest Airport | Cornwall Airport |
|---|---|
| Distance to Airport | 51.97KM |
| Nearest Train Station | Newquay |
| Distance to Train Station | 38.03KM |
| Average Price From | AED817 |
| Hotel Star Rating | 4 |