Dongtang Tianmu Narada Hot Spring Holiday Hotel

The hotel customer service staff is terrible and has a bad attitude. I feel like I owe her money. The customer service manager has a very good attitude and solves the problem reasonably. The only good thing is that the hotel customer service manager is better. The hotel introduced by the front desk staff is too terrible. I recommend it to everyone. Find food by yourself. The cleanliness of the guest room is so bad that you can see the dust on the bathroom floor. There are few types of breakfast, so don't have any expectations. I won't come here next time.

In the room I stayed in, the lounge chair had some obvious stains and it had turned black. It had not been cleaned for an unknown period of time. The female employee at the front desk checked in and asked me, what is your name? I'm confused. Can your hotel just hire a girl from the village to be the front desk? Aren’t you going to do on-the-job training? Very bad experience.

First, this has nothing to do with Narada Management Group. I don’t know why this name is used; second, the smell of smoke was very strong in the room, and it seemed that smokers could be seen in every area of ​​the hotel; third, the shower room leaked seriously, and the bathroom was full of water. It's water; the fourth time I heard the front desk staff say on the phone: "Don't report for repairs, tell the guest that the exhaust fan is broken, just make do with it..." Hygiene: Speechless Facilities: old

First of all, the service was very poor. It took more than half an hour to check in. The front desk got the wrong room and booked two family rooms. I was told that there are three standard rooms. There is no other way. You can only choose to accept it. It's simply unreasonable. At our insistence, we were given the two originally planned family rooms, and they even claimed that they were upgraded. Second, the lunch was very slow and there was nothing to eat. Breakfast was okay, but the attitude of the waiter at Baozi was very bad. Let’s talk about the hot springs again. The water is not clean and there are a lot of dirty things. I won’t go into details. The price inside is also very high. The shoe changing service was weird. I had a fight and later apologized. In short, the service was very poor. The children were still tired after sleeping for one night. I'm allergic. I don't know if it's the water or the bed. I'll never come here again.

First of all, I was somewhat looking forward to spending more than 1,000 a night in a hot spring hotel in a small northeastern county, but the experience was that it was not worth the money: first of all, the villa cost more than 1,000, with two bedrooms and two living rooms (the first floor is the kitchen and Restaurant, two bedrooms upstairs + outdoor hot spring) The intuitive experience is not like a hotel, but more like a B&B: the hotel's toiletries, facilities, etc. all reveal the cheap feel of a B&B. The second is the hotel meals. Complimentary breakfast + lunch upon check-in. Let’s talk about lunch first, because it was close to noon when we checked in, and when we arrived at the buffet restaurant: it was a large farmhouse meal standard, and the word “hotel” was not at all related. Breakfast is also a low-end meal: the intuitive feeling is that we eat what is eaten in low-end farmhouses. Later I discovered that no matter whether you live in a room that costs 200 yuan or a room that costs 1,000 yuan, everyone is "grabbing" food in the same place. But we chose to have dinner at the hotel, which cost 280 for three people, but the food was very good. This shows that the hotel is not incapable of producing hotel catering standards, but it is "fooling" brunch. Finally, let’s talk about the water in the room. Because the kettle is really old, the standard villa room for 4 people provides four bottles of 500 ml drinking water + Nongfu Spring for a fee of 8 yuan. We called the front desk to ask for more free bottles of water, and the answer we got was: after the free water, there are four bottles in the room, and there is no extra. All good feelings suddenly disappeared. The original itinerary of three days and two nights didn’t look good, so I quickly changed it to two days and one night😄 Lunch buffet: It’s simply a low-standard farmhouse. It’s recommended that you don’t eat it if you can. Breakfast: The specifications are the same as the lunch buffet, it’s a nightmare Hygiene: hygiene standards of farmhouses Environment: There will be small bugs flying into the room. I was given a mosquito killer but it didn’t work well.

, friends from other places come to Dongtang Hot Springs, the first choice is Staying at Dongtang Tianmu is the only star-rated hot spring hotel The store and the environment are also very good, very suitable for leisure and holiday group building , with complete facilities and considerate service, especially the warm guidance from the plateau at the front desk Cited, friends had a great time,

Restaurant service quality is poor

Arrived at the store almost 4 o'clock in the afternoon, check-in was a bit tortuous, the front desk took me to see the room over and over again, and finally found the room type I booked. Dissatisfaction is that the family room is on the north side, so there is no prompt. For a 3-person family room, pay the additional fee for 2 people. If you know that it is the north side, you can directly book two twin rooms (4 adults + 1 child). Breakfast and lunch are included. Check out before 10 o'clock and play until 2 o'clock in the afternoon. The outdated front desk said that they should pay 169 yuan (approximately) per person, and there is no way for them to be controlled by the computer. We checked in at more than 5 o’clock the day before. After we settled down and went to the hot springs for a long time, it was dark and raining. Then we came back. The room is on the north side. The windows are open for ventilation, and the elderly and children are a little bit cold. After breakfast the next day, take a break, check out before ten o’clock, soak for a while, come back for lunch at 12:30, go in and soak for a while after 1 o’clock, come up to take a bath at 1:20, and withdraw a few minutes before 2 o’clock. . In short, I didn’t play well and didn’t fully soak. It’s just busy. The children want to swim, the elderly take hot springs, the outdoor swimming pool is low in temperature, the interior is on the first floor, and the elevator is separate. The water made my throat hot, and I took a few more musty elevators, and my unsoaked body was blown by the cold wind. The five people came back and four people fell ill that night, scared to death, the epidemic! ! ! This is due to our personal reasons, as well as improper hotel arrangements and unreasonable facilities. The price is there, and the drinking water is provided at room temperature, not only in Datang. Check out before 10 o'clock, is it possible to play on the same day, instead of restricting to 2 o'clock in the afternoon. Check-in, can the efficiency be higher, since we use time to limit us, the check-in time is to encroach on our consumption time. Hot spring hotel, the room orientation can be clearly written. Why do air-conditioned rooms only provide air-conditioning? ! Because I have no experience when I go there for the first time, the hot spring water quality is particularly good, and the outdoor hot spring atmosphere is also very good. Will go again, but plan ahead.