Phoenix Yanyu Building High end Homestay Guest Reviews
4.8/5
Excellent
746 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.9
Cleanliness4.8
Filter by:
Sort by:
All reviews(746)
Positive reviews(744)
Reviews with photos/video(290)
Quiet & comfortable(112)
Convenient parking(49)
Fantastic river view(37)
Offers pick-up/drop-offs(36)
Friendly front desk staff(34)
Good sound insulation(24)
Close to scenic area(21)
Good air conditioning(15)
Negative reviews(2)
Guest User
Huazhu Shiyi Balcony Family Suite
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The room is clean and comes with a wonderful river view. The bedding is very comfy.
Response from Property: At the end of this splendid journey, thank you for your review. The B&B is cleaned by professional cleaners on a regular basis. We will conduct another inspection before you check in to ensure your stay and comfort. We always maintain the concept of customer first. The B&B is located at No. 168 Huilong Pavilion, with a paid parking lot outside. It is a great choice for your leisure vacation, business trip, parent-child travel, and couples' date! Thank you again for your words, and may your life be as bright as the starry sky, shining forever.
Guest User
Yu Di Yuan Balcony River-View Double Bed Room
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The location of the hotel is very near to the Fog Bridge, the room is clean, tidy & comfortable. The toilet also clean. We can see the scenery from the balcony. Very beautiful & peaceful. All the stuff work very well. The man in the front desk (Mr. Chan) very helpful & kind , he show me the map & explain where to go, he even help us to bring our luggages to our room in the third floor & also vring it across the bridge when we go back to the railway station. There are a lot of restaurants & shops surround it. We satisfied with this hotel & recommended to the one who want to come to fenghuang ancient city.
6/10
Response from Property: At the end of this splendid journey, thank you for your review. The B&B is cleaned by professional cleaners on a regular basis. We will conduct another inspection before you check in to ensure your stay and comfort. We always maintain the concept of customer first. The B&B is located at No. 168 Huilong Pavilion, with a paid parking lot outside. It is a great choice for your leisure vacation, business trip, parent-child travel, and couples' date! Thank you again for your words, and may your life be as bright as the starry sky, shining forever.
Guest User
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Nov 2024
Couples
3 review
3.5/5
Posted on Dec 16, 2024
Nothing much to say about this Homestay. However the receptionist was friendly.
Response from Property: Thank you for your review. If you encounter any dissatisfaction, please feel free to raise it. We will be enthusiastic and honored to help you solve the problem. The front desk has undergone training and is on duty with high service level and good service attitude. Thank you for your praise. We welcome you to come back next time and hope to receive your five-star review next time
Anonymous User
Huazhu Shiyi Balcony Family Suite
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Great view and amazing service
Spacious and conveniently located
Response from Property: Dear tenant, thank you for staying at Yanyulou and giving us your affirmation. We provide a safe living environment for every guest. We ensure that the toilet, bathroom, and bedding in the room are strictly disinfected before every guest checks in. Each room is carefully designed and equipped with a coffee table, makeup magnifying mirror, leisure chair, air conditioner, etc. We hope that every guest who comes to the store will feel comfortable. We extend our greatest sincerity and the best service to every guest. Surprises never stop here. I wish you a happy life and look forward to your next visit!
Catarina Mesquita
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Dec 2024
Family
17 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Very nice hotel. The location is amazing and the rooms with view to the river are very nice.
The staff was impeccable. He didn’t speak English but manage to have nice conversation with us through wechat.
Room is clean, bed comfortable and all the amenities are very good.
I totally recommend this hotel and village!
Response from Property: 尊敬的賓客,感謝您的五星評價,很高興能在您的旅途中留下美好,鳳凰煙雨樓高端民宿地理位置優越、交通方便,酒店設備齊全,床單乾淨,室內明亮,希望為您帶來家一般的温暖。再次感謝您的讚賞,您的讚賞給予我們最大的鼓舞,也是我們進步的動力,在今後的時間裏我們會繼續努力,為更多的到店客人帶去滿意的服務和感受,願與您能有下一次的相遇。
MZhong
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Nov 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Jan 7, 2025
It is located just by the river. The hotel is lovely and clean. I was offered for a room upgrade with minimal payment and I got a room facing the beautiful river. The location is within the ancient town, but not at the bustling area, which makes it perfect because I can have quiet and tranquil atmosphere without so many tourists.
Response from Property: 尊敬的房客,感謝您入住煙雨樓並給與肯定,為每一位客人提供放心的居住環境,保證每一位客人入住前,衞生間、浴室、房間的床品都經過嚴格的衞生消毒,且每個房間都是精心設計,均配備茶几、化粧放大鏡、休閑椅、空調等,希望讓每位到店的客人都感到舒心。我們致以每一位客人最大的誠意和最優質的服務,驚喜從不止於此,祝您生活愉快,等待您的下次光臨!
ezaaa
Yu Di Yuan Balcony River-View Double Bed Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Near to the folklore theater, fog bridge. Very helpful and give all the information we need. Clean and cozy room.
Response from Property: 尊敬的客人,感謝您對煙雨樓的信賴,酒店一直秉承“客户至上”的服務理念,酒店工作人員經過培訓才能夠上崗,有着超強的服務意識和最好的服務態度,我們的工作人員24小時在崗在線,您有需要我們隨叫隨到,遇見您是幾百年修來的福氣,授人玫瑰手留餘香,我們的努力沒有白費,感謝您的好評,祝您旅途愉快,歡迎下次光臨!
Jose Adrian
Huazhu Shiyi Balcony Family Suite
Stayed in Oct 2024
Travel with friends
2 review
4.5/5
Great
Posted on Nov 22, 2024
We booked the Suite room (5 persons) located on the 3rd floor and we loved it. The location is quite a walk from the center and this was what we love about it.
The only concern is that there is a little noise from construction works in the morning. Other than that, all are great.
Response from Property: Thank you for your satisfaction with the hotel room, and we welcome you and your friends to visit us again next time. Regarding the noise issue you mentioned, we have been actively negotiating in the morning, but it was indeed during normal construction hours, so we could not force others to stop. We apologize for the unpleasant experience this has caused you.
TeoCynthia
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Mar 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Reception counter very helpful. Rooms are very clean with all amenities provided. Many eateries short walk away. A pleasant place to stay with thier price.
Response from Property: Thank you for your praise and support for our homestay. We are very pleased to see your heartfelt comments. Your positive words make our persistence meaningful. We will continue to improve the quality of our service and welcome everyone who comes from afar!
kankanid
Huazhu Shiyi Balcony Family Suite
Stayed in Feb 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Everything was perfect, superb services, the staff was helpful, excellent place to stay. Rooms were very clean and modern.
Response from Property: Thank you for your praise and support for our homestay. We are very pleased to see your heartfelt comments. Your positive words make our persistence meaningful. We will continue to improve the quality of our service and welcome everyone who comes from afar!
Martín
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Oct 2023
Couples
5 review
5.0/5
Outstanding
Posted on Nov 3, 2023
Nice room and clean. There was a huge TV and the AC worked perfectly. The best part of the hotel are their hosts. Super friendly and helpful. The hotels along the river are not easy to find even if you have an accurate maps app, especially if you don't speak Chinese, like us. Fortunately, the taxi driver who drove us from the train station, called the hotel before arriving, so the hotel host went to pick us up at the drop off point and helped us with the luggage. Hosts didn't speak Spanish nor English (the languages we can speak) but they helped us a lot with indications and tips using translators in our phones. They were extremely patient and nice. One of our best hotel experiences in China.
Response from Property: Thank you for your praise and support for our homestay, it is very gratifying to see your comments so sincerely, the affirmative words make our persistence meaningful, we will continue to improve the quality of service, to meet every one of you from afar!!!
Rchi
Huazhu Shiyi Balcony Family Suite
Stayed in Sep 2023
Travel with friends
22 review
4.5/5
Great
Posted on Oct 30, 2023
The hotel we stayed at was very nice. I traveled with five friends. The host welcomed us. Thank you for serving us so kindly. The location of the hotel is very good. because it was on the river bank, it had a really nice view. very good for the price. All hotel facilities are very clean. Loved that the shower had great pressure.
Response from Property: Thank you for your praise and support for our B&B. I am very pleased to see your sincere review. Your words of affirmation make our persistence meaningful. We will continue to improve our service quality and welcome everyone who comes from afar! !!
Chun Cheong
Huazhu Shiyi Balcony Family Suite
Stayed in Feb 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Apr 1, 2024
We have 4 persons in total to travel together and this hotel provided a suite which can accommodate 5 persons. Great amenities and location which just right in front of the area.
Response from Property: 感謝您對我們民宿的好評與支持,看到您如此走心的點評甚是欣慰,肯定的話語讓我們的堅持有了意義,我們將不斷提升服務品質,迎接每一位遠道而來的您!
Indra
Yu Di Yuan Balcony River-View Double Bed Room
Stayed in Dec 2023
Couples
8 review
4.5/5
Great
Posted on Feb 2, 2024
When we have arrived, the room couldn't be prepared. They said that the toilet had problems because of the previous guest, so they arranged another room for 1 night but not as the same like we ordered. It was and old facility not the modern one. But the services was excellent. They really took care of everything. I am amazed tho. The amenities was good, but please take good care of the towels. Some of them looks like used too often and not as soft as before. The place is near in the center of ancient town, just walk for 5 mins and voila..you got yourself the crowd. The night lights so amazing. So many people took photos too. At the end, this place is a good hospitality. I reccomend it.
Response from Property: 感謝您對我們民宿的好評與支持,看到您如此走心的點評甚是欣慰,您的建議我們會加以改正,我們將不斷提升服務品質,迎接每一位遠道而來的您!
Edith Hui Hui
Huazhu Shiyi Balcony Family Suite
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 30, 2024
The location of this inn is just near Wuqiao. After getting off the taxi, you can walk across the Wuqiao and it only takes a few minutes to get there. The boss was very enthusiastic and explained the city tour route to us. The room is neat and clean. The balcony faces the Tuojiang River and has a beautiful view.
Original TextTranslated by Google
Response from Property: Thank you for your trust in Yanyulou. We hope to get full marks from the guests next time. The hotel has always been adhering to the service concept of "customer first". Hotel staff are trained before they can take up their posts. They have a strong sense of service and the best service attitude. Our staff are on duty online 24 hours a day. We will be there whenever you need us. Meeting you is a blessing that has been cultivated for hundreds of years. Giving a rose to someone will leave a lingering fragrance in your hand. Our efforts have not been in vain. Thank you for your praise, I wish you a pleasant journey, and welcome to visit next time!