Matamanoa Island Resort

My wife and I were on our honeymoon in Fiji, and it was regrettable that our honeymoon had been ruined, to say the least, by our experience at Matamanoa resort. We both developed a severe rash over our four limbs after bedbug bites, it has been one months and the marks are still there. On the first night of our stay, we already experienced itchiness, but we thought these were due to mosquito bites. On the second night, at around 0230, our rash got much worse and we couldn’t sleep due to the itchiness and pain. We then searched our bedsheet and found a couple of bedbugs, which were clearly the cause of our rash. We immediately rushed out to the reception, but sadly nobody was on duty. We stayed up all night and finally was able to speak to your staff at the reception at 0700. Though it was not until 0745 that a general manager, finally showed up to deal with this case. We then verbally agreed to have full refund and leave the island one day earlier. Con: - This is not a 4 star hotel definitely. Room is poor and worn down ( and have bedbugs) - Food is basic and small portion but expensive - Hygiene level not up to standard ( I saw a big mouse running in the bar, and cockroach outside my room ) - Nobody (not even a security guard) on night duty so no one will deal with the emergency. - Inattentive service and fail to restock towel in room Pro: - Full refunded after negotiation

The location of the hotel was breathtaking everything was so green the ocean was clean and the most beautiful blue color imaginable. We were greeted by the staff on the beach when we arrived the staff was extremely happy kind and caring, they treat you wonderfully. There are a few drawbacks the is not much to do for entertainment there are no televisions If you want Wi-Fi in your room that is an additional charge and there are no telephones in the rooms either so if you need anything you have to walk to the office first it. There is only one restaurant on the island and the food is not very good. But if you are going for a new experience the hotel is very nice. They do have a spa and a dive shop where you can book excursions. The people are what make this resort special.

The 1 and only restaurant on this island resort serves up a very limited selection of choices for lunch. Taste is average but price is on high side and portion is small. During our stay our money was stolen from our bags in the room. The reef was not that pretty as the pictures you see advertised, corals were all brownish. Pool is also very small. Bure wifi is very expensive, only free wifi is in the restaurant

The most beautiful stay at the most beautiful island paradise. Friendly staff, clean facilities, lots of activities, good food, peace and quiet 😌

Awesome place