Hotel Embassy

Location is close to train and tram to airport. The steet is a little dark and the noise from trains could be heard. Overall great little hotel

The room was beautiful. It had three large windows that opened to beautiful views of Florence. The breakfast and staff that attended it were exceptional. Desk staff were extremely polite and helpful. I would definitely stay here again.

Staff was very welcoming. Nice breakfast options. Very close to the train station and dining options.

Just a few minutes from the train station this small but friendly hotel offers good clean accommodation, friendly staff and a good breakfast. Pity there was no bar but there was one next door

Had some issues with room accommodations Clogged vanity Lights not working Receptionist don’t communicate internally

Not so city center. Felt a bit isolated. Staff was great, very helpful. Our AC did break on 3rd day with no rush to assist. A bit to close to train station felt a bit unsafe. But hotel itself if very nice. room spacious. Bathrooms could use an update.

We were in an accessible room, wich was large and first floor. The AC was less than adequate until recptionost,Marina, gave us an oscillating fan. The shower was strange: while it was step in the flimsy doors didnt stay closed and water would be all over the floor untill it drained. We used alot of towels to soak the water and minimize slipping The hotel was will located, breakfast was adequate, and the women receptionosts were absolutely fantastic

The rooms were very clean on the positive side. When we arrived in our room, there was a towel under the air conditioning unit so we figured there was small minor dripping. When we woke up the in the morning there was a small lake that had leaked out of the air unit. My daughter had her suitcase in the area and fortunately hers was a hard cover or everything would have been soaked. Front desk said it would be fixed that day but when we returned, it was not. The staff reluctantly moved us to another room. The air conditioning barely worked in this room. We were told it was turned down to the lowest setting but it was so hot in the room, we couldn't sleep. We ended up going and buying fans so we could tolerate the heat. The water in the shower was crazy. No matter the temperature you had the water at, it would go scalding hot and then freezing cold. The staff was not very helpful and seemed put out when asked to help. We also paid for parking for our last night which we confirmed with the front desk. When we returned with the car, the woman who confirmed our spot, had given it away to another guest. The lot is extremely small and they literally had us pull into the bushes. We were there for almost a week and the air conditioning started working on the last day we were there. I would not recommend staying here. Staff did the bare minimum and tried to not make eye contact when coming into the lobby. Location is ok but not ideal.

This hotel was super average. Good price, but on the very low end of the spectrum for 4 star hotels… it’s on the outskirts of city center but close to one of the tram stops. We loved the patio and the spacious room. Breakfast is eh, wouldn’t pay for it.