Portrait Firenze - Lungarno Collection

We spent five luxurious nights in Florence at the Portrait Firenze. From the welcoming at the curb when our transfer arrived with us at the hotel, a refreshing glass of bubbles during check in, customized pillows arranged ahead of our arrival and waiting for us at checkin, the customized stock in the mini bar, the exceptional view of the River with the amazing sunset each evening, a fabulously comfortable and impeccably outfitted suite, the Bespoke experiences coordinated specially for us by the team-the communication of ideas and choices prior to our arrival was perfect, the restaurant staff who came to know our desires at breakfast and for our afternoon cocktail on the patio, and every other little detail (including a diffuser for the hairdryer to perfectly style my curls 😊)….it simply could not have been any better. The team at Portrait Firenze are clearly passionate about what they do, and if they can’t please you-no one can! A return to Florence and the Portrait Firenze is definitely in our future travel plans.

I could not recommend this lovely hotel any higher, truly nothing negative to say about it! Elegant, well-designed, incredibly thoughtful and hard working staff, excellent food and drink in their restaurant, and the LOCATION...it cannot be beaten! We (2 adults, 2 teenagers) stayed for two nights this last March and felt cared for every minute of our stay, from the moment of check in, to seeing our breathtaking room and all the special details/treats/gifts they left for us, to reluctantly checking out, the staff hit it out of the park. Water bottles whenever we requested, extra pillows, help with reservations (even in other towns!), immediate response/fix to a slow shower drain in our kids' bathroom, excellent housekeeping, free little delicious biscotti cookies with espresso (sit outside at one of their tables overlooking the Arno River and with an unbeatable view of Ponte Vecchio bridge), even the shops nearby on their same street are great. This is the sister property to Hotel Lugarno (also fantastic), which is pretty much directly across the river. I personally really enjoyed staying on the same side as the Duomo, the Plaza, and just a TON of great restaurants, shops, and sightseeing. Everything is within a 15 minute walk! The rooms and overall design are a delight--every detail is done with excellence and a lot of thought, it feels more modern but still extremely comfortable when compared to Hotel Lugarno. The River Suite has a small kitchenette, ingeniously built in and tucked behind two large cabinet doors. It was great to have a small fridge, sink and the ability to make our own coffee etc. in the room. Some favorite moments: sitting outside at a table sipping the most perfect espresso we’ve ever had, the breakfast buffet (pastries!!!) each morning, cracking the window open in our room overlooking the river and listening to the sounds of Ponte Vecchio and the bells from the Duomo, pre dinner drinks in the restaurant with my husband (we loved the bar snacks and *****ni!) and our wonderful, comfortable beds each night. They went above and beyond to welcome our family and we are so grateful. Keep up the great work! You cannot go wrong book a few nights here, we can't wait to come back!

Lovely experience! Charming location, very professional staff. An authentic luxury experience in the beautiful Florence. Staying in town for 3 nights. Concierge team made all reservations and were very helpful to organize last minute requests. We’ll be back!

Portrait Firenze is such a fabulous hotel. The staff is so kind and helpful. The rooms are huge and the furnishings are lovely and well appointed. The restaurant was delicious. And the location is a dream, right next to the Arno and a short walk to many museums, sights, and shopping.

Super customer service the this stylish Hotel. Particularly big thanks to David, the charming boy who helped us with local recommendations. The rooms were amazing and we had a great time. The location is perfect and we had access to some amazing places.

Amazing location and furniture with luxurious touch. Housekeeping is superb. I am mostly impressed with the hotel’s senior management, his ability to listen, reflect and improve is the essential element to maintain success. I would recommend Portrait Firenze to anyone who values comfort, luxury and quality. Massimo, thank you and I appreciate your response and I have confidence that under your guidance, you could lead a fantastic high quality team who could provide top notched individualised service,