Guest User
January 26, 2024
The inn is beautiful, has a heated pool, barbecue and other very good leisure facilities. We stayed in the 2-bedroom apartment, which has a great hot tub. The decor is beautiful, but it needs some attention to some details, such as a loose bathroom faucet and a flush button that didn't work, which hurt my finger when I tightened the screw, but nothing that would ruin our stay. The reception staff were very attentive, including with the problem I'll describe below. We were on a tour when we received a WhatsApp message from the person in charge of breakfast at the inn informing us that my 6-year-old daughter had wasted some coffee and that a fee of R$50.00 would be charged for the waste. First, the way they contacted us was horrible, second, there was no waste. My daughter ate an apple on the first day and took a slice of chocolate cake on the second day, which she didn't like and left, and didn't take anything else. This was the "waste" that this unprepared person thought was worth a fee of R$50.00 and ruined my trip. Finally the guy at reception managed to resolve the issue with the manager and the fee was not charged, but it was enough to ruin my experience at the place.
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