Cheeca Lodge & Spa

Great trip! We enjoyed it a lot! Great service, we love our room (ocean front) the only issue that we had is that we didn’t have access to internet through wifi

When we arrived at the property we were told they were completely sold out for the night, including the restaurants. We checked in and had a drink at the bar while we waited the hour for our room to be ready. Just after 4 we were alerted to the room being ready and then upon checking into it there was a clear smell of someone previous smoking in the room. We immediately called the desk and they told us there was one other poolside room they could move us to and the manager Natalie would be up to show us the room. It was not at all comparable to the 375+ room we had paid for so we asked for alternatives. We were told by Natalie that she could have the team add an oxidizer to the room when we left for the evening and would provide us a 200.00 credit on the room so we could enjoy dinner at the resort. After being told at check in that the resort restaurants were sold out we had a drink at the bar there and then took an uber to a nearby restaurant. The team did the oxidizer as promised and the room smelled slightly better upon our return. The general condition of the property was average… and most definitely anything that made me think I was at a 5 star resort as the online bookings showed. There are many safety and electrical issues around the property that draw a fine line between what is a non pool water feature versus a pool… with many exposed lines in places children would not know the difference. The mattress in the room was terrible as well

This is a beautiful resort and the staff is very friendly and competent.