I booked the "Grandlit" room for 3 nights and while the photos online were very nice, I was sorely disappointed with the reality. Basically, it was a very small room with a tiny balcony, where the furniture looks to have seen better days. The murphy style bed is cheaply made (particle board) and damaged all over. It is definitely not the natural wood one that can be seen in the photo on the hotel website. Finally, the balcony is very small and the room receives limited natural lighting. I complained to reception, but they said "all rooms are different" and offered to swap me to a smaller single room, which is priced at half the rate. It had no balcony and the bathroom was only walled off, rather than separate, so I declined and went back to my “Grandlit” room. Incensed, I started to write this review when the internet crapped out due to a weak signal. Here I’d had enough. I went to reception, but this time to ask for a refund. The receptionist offered to upgrade me to the double room to make things right and after looking it over, I accepted. Though more expensive, it’s roughly the same dimensions as the Grandlit, though lacks a bath and comfortable armchair. The bathroom is also a little smaller. I believe the main difference is that two guests are allowed to stay in the double room, whereas the Grandlit accepts just one. Anyway, this room looked more like the website photos and despite only having one window, it was much lighter. I think what’s important is that the hotel uses more representative photos to help patrons make decisions they’ll be happy with. Otherwise, they should bring all their rooms up to the same standard. They should also properly paint over damaged parts as cheap fixes are very ugly and not worthy of the room's price tag. Finally they should also check the signal strength of the WiFi from within the rooms, because in the first one I had, it was only 30% at best. Something oddly lacking from all the rooms are paintings. Usually I don’t pay much attention to ugly hotel art, but when it’s missing one does notice the big blank wall. There’s also no TV. I don’t mind as I like to have things quiet, but I don’t remember the last time I didn’t have a TV in an accommodation. Perhaps they have heritage building restrictions that prevents them mounting these things – who knows. On the plus side, the hotel is clean and the reception staff I spoke with were quite friendly. The mountain view is also awesome. I think the hotel is probably worth a second chance, but customers should be diligent in checking that they're getting that which is depicted on whatever platform they use. The hotel really needs to stay ahead of problems.