Hotel Riu Palace la Mola

Una estrella por una horrible experiencia que pasó en el bar de la piscina con Valentin. I have to leave this bad review due the LAME and DISRESPECTFUL “service” we got from the said “manager” Valentino from the pool bar. After a long while unable to order a coke to my mother came this guy Valentin (who was extremely rude from his very first approach) and started he yelled “YO SOY EL JEFE AQUI” y cosas como “aqui se hace como digo yo” and because he was so rude we tried to ask the coke to the other waiters and this Valentin stopped and said he forbid all other waiters (who were trying to help) and again saying out loud and in a brutal way “nobody brings any coca-cola to this table”. He also mentioned “and don’t try to go out without paying because we have your room number”, this was personally SO SO OFFENSIVE, as no one has ever mentioned at any moment that intend to not pay anything, (and we had everything in our room account anyways, so it did not even make sense), and i got so upset and my 90 yo grandma was scared of the manager, and my mother was asking him to calm down, we just wanted one more coca-cola with our food and my dad of course so upset. All of the customers from other tables were so uncomfortable and looking, and the staff as well!! It was a pity, because we were having a great time till this moment. But a RUDE service ruins everything.

We booked the hotel Riu la Mola as a package with Tui Uk,which included flights, hotel and all transfers from Ibiza to Formentera. Getting there.....We flew from Manchester on the 4th of May. After collecting our luggage at Ibiza airport, we went to the Tui desk in the arrival hall. Here we were given our ferry tickets for the trasmapi fast ferries. Also a map of the ferry terminals at Ibiza town and La Savina, Formentera. This included our (mini) bus numbers. at both locations. We were then driven to Ibiza port, where we were met by a member of the trasmapi team, who directed us to our ferry. 40 minutes later we arrived on Formentera, and found our (mini) bus at the port bus station, who conveyed us to the Hotel Riu La Mola. We were the only people travelling to Formentera, on both journeys. So well organised by Tui/trasmapi. Hotel La Mola.....The hotel is built into a hillside and on different levels, which means lots of steps from the top down to the beach. Our room was on the upper block with a great view. It is not a large room, but has a comfy double bed (sheets changed on request) and plenty of storage space, with a free safe. However no usb charging points,and only one power point. No ceiling fan, no tea/coffee facilities (as in other Riu hotels) A fully stocked minibar, with water soft drinks and beers. The air conditioning worked well. The bathroom had a walk in shower, with a rain shower attachment, one power point and towels changed every day. Also shower gel and hand soap provided. The restaurant is a good size with inside and outside seating. Breakfast is limited, with a small selection of cereals, no omelette station (As in other Riu hotels). But we always found something to eat. Dinner always had a good selection of hot food, but the salad cold dishes and deserts were repetitive. Pool(s) and snack bar. The main pool and snack bar is situated down by the beach, and while there we were always able to get a sun lounger, no matter what time of day. The snack bar served excellent lunches, which are reasonably priced, as are the drinks, and enjoyed sitting there overlooking the beach.There is also waiter service to your lounger. There is also a quiet pool between the two main buildings, but no bar is available there. The Beach.... There are sun loungers and brollies on the beach, which is managed by the hotel, but as the beach is a public space, you have to pay to use these loungers. This was 18 euros per day for two loungers and a brolly. We enjoyed this option, as there was always a cooling breeze and quiet away from the pool scene. Lounge bar. This is open in the evenings and while the entertainment was low key (which suited us) also a large outside area, to watch the sunset, prior to having dinner. Again a good selection of drinks at reasonable prices. (If you download the Riu app, you can check out the price of drinks at this hotel). However what made our holiday enjoyable is the wonderful friendly staff across all departments.

perfect spot- on one of the best beaches on the island- endless options for food- excellent room very clean- friendly staff - can't fault it

We have stayed at Riu La Mola many times and have always enjoyed lovely holidays in beautiful Formentera, as a couple and as a family, with our daughter. The location is perfect, as it has direct access to the gorgeous Migjorn beach and is well placed and serviced for exploring the whole island. There are two large pools, two restaurants and two bars, one of each being beachfront. Across the board, the staff are warm, welcoming, friendly and professional. Everyone works so hard and long hours, but they are always smiling, kind and conscientious. The rooms are kept very clean and the maid service is excellent. They are fairly spacious and have most basic facilities you would require during your stay. Spa style toiletries are now also included. It is exciting that there is an extensive refurbishment scheduled for later this year, as the hotel is looking a little dated and tired. Having said that, we had an unobstructed pure sea view in the building closest to the beach, so we felt incredibly lucky and our room was also a great size. The food is always delicious and varied and there is also an option to eat one night at the beachfront sunset restaurant included during the stay. We did this on our penultimate night, before leaving. The meal was excellent. All of the restaurant staff in both locations are very attentive and courteous, as are the bar staff and the chefs are visibly working incredibly hard too. The entertainment team add a lot of personality and fun into your stay, but are never intrusive or pushy. They are amazing with the children too. We stayed at Riu La Mola for two weeks and really felt we had relaxed and recharged. I always leave a little bit of my heart in Formentera, as It’s such a magical, special island with an amazing energy. This year was no exception, as my heart was most definitely stolen.

Pros: nice location, excellent food at the buffet, rooms very clean e nice personnel. Cons: unlucky with the room (many things didn't work and we had no offer for compensation), the beach bar service when asked for a drink in the late afternoon/evening was never ready, the cost is a little high (410 euro/night for a standard double room) at this rate we expect a better customar care. Crazy that we have to pay for the beach beds on the beach hotel. The gym should be better equipped and bigger.

Everything was great. I couldn't have expected more. The food at both the buffet and bar was amazing.