Guest User
January 3, 2026
I booked a lakeside room, and the large balcony offered a spacious view, perfect for sunbathing and just chilling out. You step right out to Tingyin Lake, and it's also very close to the cable car at the West Gate of Xiqiao Mountain. The birdsong and floral scents were truly delightful.
However, while I was napping on the balcony enjoying the sun at noon, water dripped on me from a cracked ceiling. The manager said it was an old issue, condensation, and that moving the chair would fix it. If it's an old problem, shouldn't guests be informed upon check-in? Luckily, it dripped on my face, but if it had hit my eye, who knows if an infection would have occurred.
As compensation, I was told I could have a late check-out, but then someone called to rush me out as soon as 2 PM hit, right when I was checking out. Was there a communication breakdown or what? Then someone called again at 4 PM. If there's a time limit for a compensatory late check-out, it should be stated upfront. I was sound asleep and got woken up by the calls.
Also, the delivery robot's network still wasn't fixed, and they didn't inform guests about the password. The screen prompt said it was the last four digits of my phone number, but neither my virtual number nor my actual number worked. I had to call the front desk to ask. These might be minor issues for a 400+ room, but for a 900+ room, this kind of service is truly unacceptable.
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