Anonymous User
September 28, 2021
🔔Service: The professionalism of the front desk is average (unable to solve the guest's complaints in time). I forgot the room card in the room. I went to the front desk to ask the customer service to take out the room card, but the customer service kept asking me what I wanted to do? (Since you already know that you cannot enter the room, just open more room cards to solve the problem);
After completing the order modification and checking out early, I went to the front desk to ask if I had received the notification of the order modification. The customer said she didn't know (she asked her to check the order before she said she had received it). Doesn't this have any common sense?
I requested that the invoice be issued in advance after the early morning of the next day. The request was rejected by the front desk customer and refused to issue the invoice in advance. (The customer service refused because it was easy to make mistakes. The invoice header cannot be saved now. It was also said that the invoice reservation is a third-party service. The hotel front desk refused. Acceptance) After staying in so many hotels, this is the first time I have encountered this. I already told her to take a picture of the invoice information in advance, and the invoicing system has the previous historical invoice header information, but the customer service at the front desk said no, and just said that you can come down earlier tomorrow morning... This service is crazy;
Breakfast generally doesn't have anything to eat (for this price range), and there are too few varieties, but it's still enough to fill up.
Check-in experience: The room is large at 86㎡ and Zhu feels very comfortable. The disposable slippers are of poor quality and thin (with a strong odor).
There are a lot of dirt and paint residues on the ceiling (if it can be cleaned and repaired, the stay experience will be extra points)
There is a clothes drying rack in the bathroom, which is very convenient for washing and drying clothes.
Parking🅿️ is also very convenient and there are quite a lot of parking spaces.
Summary: The hardware conditions are okay, but the service quality cannot keep up.
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