Guest User
August 21, 2025
I’d like to start by saying that the room was lovely and comfortable and the reception staff was accommodating and helpful.
That being said - I will not be returning to this hotel and I especially would not bring family here.
When I arrived there was a man screaming at the receptionist and knocking things off her desk. When he finally screamed loudly enough that security heard him the security guards came and talked with him for a few minutes and then THEY LEFT. It was just me, this extremely aggressive guy, and the tiny girl at reception. He immediately started knocking things down again.
Later that night, I heard the sounds of a woman sobbing, a man screaming and loud crashing noises in the room next to me. These sounds went on in increasing severity for half an hour. I was initially scared to leave because the man kept walking into the hallway and slamming the door as hard as he could over and over again. Eventually, I went down and tried to convince security there was a problem, and the security guard was just smirking and occasionally outright laughing. When I eventually convinced him and another security guard to come up to the room with me, they were talking in the elevator about how it was just a drunk guy and laughing about it. Once we got upstairs, they heard the shower running and said “it’s nothing,” with an I-told-you-so kind of look. The shouting picked up again after they left. They didn’t even knock!
I do not blame the hotel for having difficult customers. But I do fault them for their complete lack of awareness and consideration when addressing security concerns.
I didn’t feel safe in this hotel, though the room was very nice.
