Fowey Hall Hotel

The facility provides diverse amenities such as a games room, cinema, pool, and childcare. Guests appreciate the delicious breakfast and scenic location. Staff are praised for their friendliness and exceptional service.

We’ve been visiting this hotel for over 16 years and have watched it change over time. Sadly, our most recent visit was the most disappointing we’ve ever experienced, enough so that we ended our stay early. The setting, as always, is stunning. But the quality of service, comfort, and consistency has declined sharply, while prices continue to rise. It's no longer the welcoming, well-managed hotel we once looked forward to. Our arrival was made stressful by a kitchen delivery van completely blocking the entrance. The driver refused to move at first , making a poor first impression that unfortunately set the tone for the rest of the stay. I informed the reception team who seem disinterested. The room we were allocated was nothing like the photos, cramped, outdated, and uncomfortable. The bed was poor quality, and the room lacked ventilation. After a restless, unpleasant night, we made the decision to leave, something we’ve never done before. Breakfast was another low point. Basic items like croissants and pain au chocolat had run out, and the apple juice dispenser was incorrectly filled with orange juice. These small details reflect a lack of care we never used to experience here. Dinner on the first night was a complete letdown. We waited over half a hour to order, a further half hour for our food, with little communication throughout. A drinks order was never taken. Another table celebrating a birthday received noticeably better service, while we were left feeling forgotten. When my starter did arrive, I had to send back the sourdough to be toasted properly. There was no senior staff in sight to take control, and I had to go to the front desk to complain, something I never imagined doing at a place we once loved. Finally drinks on the house were offered. Shockingly, one of the badminton rackets broke mid-swing, the head flew off and nearly hit me. It was not only disappointing but potentially dangerous. I reported and handed to reception, asking for another racquet. I was told they were by the net. No further rackets to be seen so our game of badminton came to an abrupt end. What’s most frustrating is the inconsistency in how guests are treated. Reading other reviews, it’s clear that some people, particularly celebrities or influencers, are offered complimentary stays or receive exceptional treatment. After 16 years of loyalty, all we were offered was a small discount on the room rate , despite paying full price for a very poor dinner and lackluster service. We don’t expect special treatment but we do expect fair, consistent service for all guests. It shouldn’t take a social media following to be looked after properly. This used to be a place we genuinely loved. We truly hope management listens because unless things improve dramatically, we won’t be returning and that’s incredibly disappointing to say after so many years.

Had afternoon tea. Very disappointed. Tea arrived before everything else so was cold by the time the food arrived. The sandwiches were awful. Not sure what they were supposed to be. Two had cucumber and some kind of sauce in and the other had red pepper and green leaves in. The bread was soggy and tasteless. The scones were nice but only a small dish of jam and cream was provided for 4 scones. The cakes didn't get any better. A small lemon tart with hard pastry, a slice of Swiss roll with cream on top and a small piece of cherry cake. Very expensive for what you got.