Guest User
December 31, 2023
We just checked out of our three day stay during the week between Christmas and New Year’s and honestly I could’ve stayed at this hotel another week. The service is top-notch, the rooms are charming. The setting is beautiful, and the location is excellent (right in the middle of Franschhoek, where all the shops and restaurants). From the moment we arrived, they gave us a lovely tour of the hotel, and Siba went out of her way to make our stay just exceptional. There was a restaurant that we really wanted to eat at but had no reservations, but Siba kept calling the restaurant to see if they could get us in before we left, and she was able to get us a reservation. I don’t think there’s really anything negative I can say about this place. Now, I will say that this property was part of a splurge package vacation that we planned for a special trip so so I suppose for the price that you pay this is what I would expect. That said, if this place is in your budget, I would highly recommend it. A few other details to note: - there is a lovely pool in the garden - the Protege restaurant breakfast was very good (was included in our stay) - you can walk to shops and restaurants - about a 15 min walk to the wine tram - our room (4) would have worked for a wheelchair user (barrier free shower and room entry) but the walking path to get to the room is bumpy