Pros: 1. Easy walking distance to Tenjin, convenient for shopping. 2. There's a public bath on the ground floor. 3. Relatively inexpensive for Fukuoka.
My main complaint stems from an unpleasant incident: I always bring my son's old kindergarten blanket as a pillow when traveling due to my poor sleep quality and uncomfortable hotel pillows.
Since the blanket's color is a bit childish, I usually pack it away when I go out. This time, I wrapped it in a clean, unused hotel towel and placed it on a chair. When I returned in the afternoon to take a nap, I found my blanket was gone, and two plastic bags I intended to use, which were with my personal belongings, were also missing.
The hotel's response: 1. The cleaning staff denied taking it. 2. The company responsible for washing towels said they didn't see it. 3. And then, nothing more was said.
This small blanket from my son's childhood isn't valuable, but for a hotel, lost guest property is a serious matter. After I firmly reasoned with them, and after consulting with senior management, the hotel agreed to compensation.
I primarily wanted the hotel to show a sincere attitude, with three requests: 1. An apology. 2. Improved training for cleaning staff to prevent similar incidents. 3. Compensation of 2,000 JPY.
I have no complaints about the frontline reception staff I interacted with, who were also in a difficult position. Japanese corporate culture often dictates that lower-level employees can't act without instructions from above. The intern girl who acted as a translator and the duty manager were also very understanding. However, the hotel's process for handling such incidents was incredibly frustrating, and this experience showed me another side of Japanese service, making the trip quite memorable in an unexpected way.
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