Elskant
August 16, 2024
I always stay at Four Seasons Hotels wherever I go. I have stayed in at least 10 hotels, and this is the worst I have ever seen. First of all, the room has wireless, but I can't connect to the Huazhuhui network, and the screen projection network is also poor. The loading speed even reaches 0 KB. Normally, the Huazhuhui network will automatically jump to the login page, but this one doesn't jump to anything. I asked the service staff, and they told us to open the browser to log in ourselves. There is no way if the browser cannot be opened. Is this the only solution? Secondly, the room we booked is smaller than other rooms on the same floor. The waiter said it is a fixed room type, so does the hotel only have a few rooms of this type? When the auntie cleans the room, she doesn't check the items (paper towels are not replenished, towels are not replaced, and there is only one toothbrush in the washing bag). Is this the service of a chain hotel? Finally, I disagreed with the late check-out. At first, they said that only rooms booked with Huazhu Club could have a one-hour late check-out for free. However, in all the Four Seasons hotels I have stayed in, I could check out for free until at least 13:00. Here, I had to check out without paying extra, otherwise even if the waiter violated the rules, what new rule is this?
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