As a fairly good brand hotel, it really has too many flaws and the check-in experience is very poor. Our group booked about seven or eight rooms. After checking out, everyone came to the same conclusion: they never want to come back again.
First of all, the biggest drawback is that the free orange juice in the room has expired. There are a lot of children in our family. The children will definitely want to drink the juice when they see it. Did the adults pay attention, or did they not even think that the juice was expired? In two days, I don’t know how many bottles of expired oranges the children drank. One of my friend’s children had abdominal pain and vomiting the night he checked out, and had to go to the hospital. When he checked out, he brought the expired drinks to the front desk. There was no word of apology, but he said coldly that I would like to bring you two souvenirs (two things similar to Chinese knots, one of which has a broken rope). This kind of service attitude is really shocking;
Secondly, none of the sockets on the sink in our room had electricity. Plugging in the hair dryer didn't work. I thought the hair dryer was broken, so I called to ask. The service staff on the phone also said coldly: You can try the one in the room. socket. I tried it, it works. The service staff also didn't say a word of apology, and said very matter-of-factly: The sink socket was out of power. Just like it's supposed to be out of power.
In the so-called "seafood buffet" at 128, frozen sizzling squid is the only seafood, which is no exaggeration.
When I called the room to ask for a bottle of purified water, the reply was: only two bottles of free water are provided every day.
The layout is small, the service attitude is bad, and the indifference is really unprecedented. It is not as good as a budget hotel chain!
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