The Westin Changbaishan Resort

Originally a pleasant experience! Came back for one last ski trip before the season ended! Concierge Xiao Chen provided excellent service~ He proactively asked if I needed any assistance and checked on my stay experience, and all my requests were met~ What's interesting is that I had already reached the airport when I remembered I hadn't returned my ski pass. I asked the taxi driver to take me back, and Xiao Chen also helped me retrieve my ski equipment deposit. Northeasterners are truly kind!

It was a very comfortable stay. The ski-in/ski-out access directly to the snow house for rentals and changing was super convenient. The only downside is that it's not in the very center, so it's a bit of a walk through the snow to get to town. The Western-style dishes at breakfast and in the lounge were quite good. The price was very high during the Chinese New Year holiday.

During my stay, I was fortunate to experience the excellent service of concierge Xiao Chen. From the moment I arrived, he helped with my luggage and guided me through check-in. He patiently answered my daily inquiries and meticulously planned my travel routes. His professionalism and thoughtfulness were evident in every detail. Xiao Chen was warm, humble, and incredibly efficient in responding to requests. He consistently anticipated guest needs and provided thoughtful solutions, making my trip feel so much warmer and more comfortable with his attentive service. He truly deserves high praise!

The view from the window is great, and you can access the ski slopes right downstairs, which makes skiing super convenient. The room itself is very clean, although the bathroom tiles are a bit old and yellowed. The concierge was also very proactive and helpful, always ready to recommend local attractions.

Our trip to Changbai Mountain included a stay at the Westin, and the front desk upgraded us to an Executive Suite – the room was incredibly spacious! The breakfast spread was also excellent. Concierge Xiao Chen even added us on WeChat proactively and was super responsive and enthusiastic whenever we had questions. The Wanda resort complex has fantastic facilities and is very convenient. Highly recommend staying here!

The room itself met standard five-star expectations, and both the housekeeping staff and butler were quite friendly. The hotel has a ski trail that leads directly to the town center, which is very convenient, taking about ten minutes. You actually don't need to wait for the shuttle; walking is quick. I always go to town to rent equipment to avoid carrying it around. However, the soundproofing in the hotel is pretty bad. One night, around 11:30 PM, there was a continuous thumping sound from the floor above for about an hour.