Pullman Changbaishan Resort

First off, the hotel was very cheap. Getting around wasn't convenient. Since I visited during the hotel's off-season, there weren't many guests. However, precisely because there weren't many guests, I wish the hotel would pay more attention to room maintenance. When I first entered the room, it felt very run-down, with many stains. There was a large stain visible by the bed, and the floor had obvious moldy black spots. I reported this to the front desk, and they offered a few other rooms to switch to, but after looking at them, none were much better, so I didn't bother changing. At night, when I turned on the TV, there was no signal. And even funnier, when I picked up the remote control, its battery cover was missing, and the batteries were exposed. There were two phones in the room, and one of them was broken. When I turned on the lights at night, the switch panel felt very stiff and jammed when pressed. After pressing it, the switch cover fell off. Can you imagine me staying in an international brand hotel with room conditions like this? The air conditioning was also very loud, humming away. Because there were so few people, breakfast was served as a set menu. While a set menu isn't inherently a problem, if there's less food, couldn't it at least be made better? The sausages were starchy, the bread was very dry, the fried noodles were inedible, and the Chinese pastries were just lukewarm, not hot at all. I hope the hotel can improve, otherwise, it will only get worse and worse.

I chose Pullman for my trip to Changbai Mountain to ski. A two-night, three-day stay is highly recommended; it offers great value for money and excellent service. **Service:** The front desk staff were very thoughtful. They proactively offered us a late check-out when they heard our car was leaving at 2 PM. There was also consistent service interaction during meals. Throughout our stay, there were no uncomfortable requests for good reviews. **Food:** Breakfast wasn't particularly extensive, but dinner was a buffet mainly featuring mini hot pots. However, the hot pot dipping sauces seemed poorly mixed—they were very watery but had a thick flavor. There were quite a few localized options, and the desserts were very delicate. Furthermore, there were no room directions on the outdoor corridor, making it easy to get lost when coming from outside.

The hotel's location is a bit out of the way, but that's also why it's so quiet and secluded. There are three adorable deer in the courtyard that you can pet, and you can buy food to feed them. The staff are very enthusiastic.

The rooms are very clean, the heating is excellent, and the service is great. The deer are adorable, making it perfect for a family vacation. This is probably the best value-for-money hotel in Xipo, definitely worth staying at.

Big shoutout to the self-service restaurant staff! Their service attitude was excellent, and the food prepared was great. However, I have to give a negative review to the front desk and housekeeping. For anyone planning to visit, I'd strongly advise against staying at this hotel. The room service is practically non-existent. When I asked for a bottle of water, the front desk punted me to housekeeping, and housekeeping punted me back to the front desk. It took over half an hour, and it still didn't arrive. For a hotel in a scenic area, charging these prices with no room service is ridiculous. Why would anyone stay in such an out-of-the-way place? It's far worse than the Wanda resort area hotels. Thumbs down.

The room was decent; a bit old, but the facilities were solid and worked perfectly. The snowy backyard was a delightful surprise – we even saw untouched snow when we were there!

This hotel offers great value for money. My favorite activity was hiking through the woods. The buffet dinner was a pleasant surprise, and the late check-out was a thoughtful touch since my flight was in the evening. The hygiene was impeccable. It's a shame the toilet wasn't smart (bidet-equipped). It's very close to Nanshan Ski Resort, which is good for beginners because it's not too crowded and the slopes aren't too big. However, the hotel has very few facilities for children.

Everything else was great, but the lobby restaurant was a bit cold, not warm at all. Online reviews mentioned the staff weren't enthusiastic, but during my 4-day stay, I found everyone to be very nice and friendly. The only minor inconvenience was having to take a taxi to get around, but thankfully, nothing was too far. So, overall, my experience was pretty good.