Holiday Inn Express CHANGBAISHAN by IHG

Gao Jing made the check-in process smooth and efficient. The water pressure in the bathroom was excellent, which was perfect for relaxing after enjoying all the resort's activities. Overall, it's great value for money.

I highly recommend this hotel for anyone planning a vacation to Changbai Mountain. The details are impeccably handled, and robots can deliver any amenities you need. The breakfast offers a good mix of northern and southern flavors, sure to please both adults and children.

Staying during peak season, the hotel was bustling with people, but the service didn't falter at all. Check-in was quick and efficient, and the staff member, Yuanyuan, had a great attitude. The room was quiet and clean. To maintain such service even when fully booked is impressive.

The hotel was excellent. They provided airport transfers upon arrival, and a free shuttle service to the West Slope of Tianchi Lake. It was my wife's birthday, and the hotel even provided special decorations, which was a very thoughtful touch. The food overall was average, and there were quite a lot of children around. We hope to come back again in the winter for skiing!

When I requested a late check-out close to my departure time, the staff were incredibly helpful and tried their best to accommodate me. The room layout was well-designed, making for a comfortable and unconstrained stay. The surrounding natural scenery is stunning, and combined with the attentive and thoughtful service from Yuanyuan, it truly enhanced my entire trip to Changbai Mountain.

The hotel is really great, and the butler was very enthusiastic. It's definitely excellent value for money. The water park and hot springs are both fantastic, and you can see a panoramic view of the whole resort from the cable car up the mountain. Just the tickets for these alone would cost over 500 RMB. The breakfast was pretty standard, nothing special. Overall, it was a very good experience.

I was a bit anxious about staying at the resort for just one night this time, as I didn't get to enjoy many of the perks. There were a lot of guests, and queues were long everywhere, so I just gave up on taking the kids to 'dig for ginseng.' I'll come back during the off-season. The hotel's service, however, is worth mentioning. Yue Yuan was warm and attentive; she arranged our room in advance, and we slept very soundly that night!

We brought our child to Tianchi and thought it would be nice for them to soak in the hot springs after coming down from the mountain. That turned out to be a great idea! We had a fantastic time at the hot spring hotel that day and spent most of the next day exploring the resort. There are so many activities, and it's a one-stop shop for food, accommodation, and entertainment, all in a beautiful setting. We originally planned to spend the whole day enjoying the activities, but we had to leave the water park quickly because the water was too cold. My only suggestion is that since this place caters to families with seniors and children, the water temperature is too low. The kids' play area was only 19 degrees Celsius, and the wave pool was just over 20 degrees. Many families went in without realizing how cold it was and came out shortly after, with their children's lips turning purple and shivering from the cold. I really hope the water temperature can be adjusted, made a bit warmer. Also, towels should be provided upon exiting the pool, not just after showering. I told a staff member my child was shivering and asked if we could get a towel, especially since it was windy outside, and only then did they say yes. I don't mean anything by it, but this is one area where they could learn from other hot spring hotels. The Holiday Inn Express where we stayed was quite good, with a rich breakfast and very friendly and enthusiastic front desk service. However, the staff at the entrance seemed more helpful to tour groups. For those of us who drove ourselves, they weren't as attentive. Maybe they figured we wouldn't be returning. I was alone with my child, carrying two pieces of luggage, and no one at the entrance offered to help. But when a tour group came out, they immediately helped them with their luggage onto their bus… I don't even want to comment on that…

The front desk staff member, Yue Yuan, provided excellent and professional service. She clearly explained the breakfast times and resort routes. She was also very patient in answering all our questions. Overall, it was a great experience.