Guest User
December 20, 2025
The first two days were all about getting there and climbing Changbai Mountain, and the check-in experience was a total mess, accompanied by sighs and eye-rolls from the gym staff. The next two days continued to be a special, overpriced experience of a hotel that was either too crowded to accommodate guests or simply didn't know how to when it wasn't.
Room: By the third day, I finally noticed issues with the hotel's hardware. For instance, the sink actually smelled. For the first two days, I thought it was due to poor ventilation in the bathroom, with odors lingering after use. But then I realized that even without using the toilet, the smell would appear whenever I washed my hands. That's when it hit me: the sink itself was letting out foul odors.
Speaking of smells, I also have to mention the management of smoking. It must be poorly managed because there was always a cigarette smell in the hallway. In a sealed, heated space like this, the smell doesn't just stay in the corridor; it seeps into the rooms. If I were staying at an e-sports hotel, being bothered by this might be an overreaction, but I'm not.
On-site transportation: One thing particularly worth noting. After finishing a hot spring session at Mediterranean, there's no shuttle bus back to the hotel. You have to walk to the Swiss Hotel and then catch a ride. I, being the unlucky one, finished my soak at Mediterranean. Because it was too crowded, I couldn't get a hairdryer, so I decided to go back to the hotel to dry my hair. I called the front desk, but communication was difficult. I asked if I could get a shuttle from Mediterranean. The front desk told me to go to the lobby, and I said I was already in the lobby. He then asked for my room number. I told him. He seemed very confused and again told me to go to the lobby. I said, 'I'm in the lobby!' He then said, 'Oh, oh, oh, then you need to walk to the lobby of the Swiss Hotel.' My jaw dropped! Fine! In -17-degree weather, with wet hair, I walked from Mediterranean to the Swiss Hotel lobby. At that moment, all the cigarette smoke, the toilet smell, and the eye-rolls and sighs from the front desk I'd encountered over the past few days rushed back to me. Of course, I'm still inclined to think it was a communication breakdown, and I must have misunderstood something. Back at the hotel, I entered the lobby (the smaller one) and rushed to the front desk to ask her. 'Is there really no shuttle from Mediterranean back to the hotel?' The front desk, looking up from her phone, said, 'Yes, that's correct.'
Ah, all the staff at this hotel love playing on their phones!
On the fourth day, after a day of skiing, I returned to the room to find that the housekeeping had done a great job, but all the linens were gone. Even the hand towels were missing. I almost laughed in exasperation.
On the fifth day, check-out day. My boyfriend sent a message to the butler, letting them know all the linens were gone, just to give them a heads-up so they wouldn't think we stole them 😂😂😂😂😂. The butler apologized profusely.
Oh! That morning, at 9:30 AM, we went to the restaurant for breakfast, and there was absolutely nothing left! After staying for four nights, jianbing guozi (savory crepes) and boiled noodles were the only guaranteed items. The restaurant was drafty, and the four hot dishes were never actually hot (the lights only dried out the food, they didn't keep it warm). Any mid-range brand under Huazhu Hotels would utterly beat this dining experience.
Check-out: Three people were standing at the front desk. I was pushing a 26-inch suitcase and a 28-inch suitcase. A woman dressed like a supervisor and a front desk staff member were busy chatting, saying there weren't many guests left today. No one offered to help. My boyfriend parked the car and came in to help with the bags. At this point, a male staff member blocked his way, turning back to talk to the three front desk staff. My boyfriend and I, struggling with the large suitcases, waited behind this male staff member until he finished his casual chat with the three female front desk staff, because he was blocking the way.
My! God!
Goodbye!
I wouldn't recommend anyone stay at this hotel unless it's 300 yuan a night. But it's not~
Original TextTranslation provided by Google
