Protea Hotel Gaborone Masa Square
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Rooms and Guests
1 room, 2 adults, 0 children
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Protea Hotel Gaborone Masa Square

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Masa Square New Cbd, Cnr 1st &, Western Commercial Rd, Gaborone, South-East, Botswana
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A stay at Protea Hotel by Marriott Gaborone Masa Square places you in the heart of Gaborone, within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument. This upscale hotel is 1.8 mi (2.9 km) from Gaborone Government Enclave and 2.1 mi (3.3 km) from National Museum.Show More
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hotel overview picture
3.9/5Good·Cleanliness: 3.9
All 35 Reviews
Amenities
Golf CourseOutdoor Swimming PoolSpaMassage RoomFitness RoomPublic ParkingFreeAirport Pick-up ServiceFreeAirport Shuttle ServiceFreeBarNightclub
All Amenities
Surroundings
Airport: Sir Seretse Khama International Airport
(14.4km)
Landmarks: New Capitol Cinemas - Masa
(75m)
Landmarks: The Three Dikgosi Monument
(923m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Twin Room with City View
8

Twin Room with City View

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Private Toilet
Room Details
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Queen Room with City View
11

Queen Room with City View

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Private Toilet
Room Details
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Club Room
28

Club Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Private Toilet
Room Details
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City View Suite: King Bed with Sofa Bed
16

City View Suite: King Bed with Sofa Bed

1 King bed
Wi-Fi (additional charge)
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
Apartment, 1 King, Sofa Bed, City View
11

Apartment, 1 King, Sofa Bed, City View

1 King bed
Wi-Fi (additional charge)
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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Guest Reviews(35)

3.9/5
Good
Verified Reviews
  • Cleanliness3.9
  • Amenities3.9
  • Location3.9
  • Service3.9
Guest User
December 5, 2023
Service and location are perfect. You can go out to eat or go shopping without having to go out. There are tourist attractions and there are many tourists, but it is never too crowded. A top-notch hotel in every respect.
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Guest User
January 13, 2024
Be warned - Avoid this hotel. I had such a horrible, horrendous and the worst stay ever at this property. The status of the room was soo filthy, unacceptable and in the worst state ever. I have never ever been in any property Marriott or otherwise that has these extreme, grave and serious uncleanliness among other issues. The room hadn't been cleaned and it was not known when it had last been cleaned. Worse, it was evident that deep cleaning never takes place as well as the serious absence of oversight and supervision including monitoring of the rooms, its contents and above all cleanliness. From blood soiled beddings including duvet, curtains, curtain sheers to accumulated heavy dirt and dust across all corners of the room. I never ruled out the existence of bedbugs in my room - due to unexplained blood soiled linen, curtains, sheers etc. (see photos). I experienced serious allergies due to these extreme grave and unacceptable uncleanliness of the room. Extremely poor management. Zero quality control. I'm never coming back.
Guest User
January 11, 2024
The Reception Staff is fantastic. The restaurant is great. The conference rooms are great. The rating would have been a full 5 but the cleaning crew turned the AC off while cleaning and didnt turn it back on when leaving so the room got hot and took hours to cool again. And the cleaning crew often shorted me on towels and washclothes. I had to ask for an iron and it was removed from the room the next day. Some glitches but otherwise an excellent stay.
Guest User
November 25, 2023
Having moved rooms today to try and get away from the noise of very loud music, I waited for nearly 2 hours for room service - promised in 40-50 minutes. After 2 calls where I was promised my food was being plated and it still didn’t arrive, I tried to call room service to cancel the order. As no one was bothering to answer the phone at this point, I called reception to explain the situation and cancel the order. The receptionist was totally unbothered… Not somewhere I would recommend. Service appalling and noise does not make for a very satisfying stay.
Guest User
October 12, 2023
Although the rooms are large, there is no service. It took three phone calls to reception to arrange a set of towels during my three-night stay. After the first night, there was no hot. No matter how many times I went to the front desk to report it, nothing changed. Very depressing!
Guest User
August 30, 2023
Great hotel, comfortable spacious rooms, with friendly reception staff. Breakfast was abundant and the staff making coffee was super friendly and helpful. The gym was adequate with treadmills and weights and was not busy around 6am. Close to where we needed to be.
Guest User
August 25, 2023
I never write reviews but today I must. I wish I had read the reviews before checking into this place. I am awake 11.30pm with loud music from a club after waiting for hours to check in and get some sleep. This is torture! BE WARNED: this is not a good stay. You will seriously regret spending your money and time here. I had made a booking for a colleague but U am cancelling and sending them to a different location. Such disregard and disrespect to guests!!!
Godfrey
July 6, 2023
the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room
Guest User
May 29, 2023
We enjoyed our stay at the Protea. The hotel is clean and well kept. The room was spacious and comfortable. Reception staff was courteous and helpful. My only negative point was the service at breakfast. While we were greeted by name, we often were left searching for our coffee and tea to go with breakfast. Carlitos is great with excellent service at dinner. We used the laundry service which is top notch and very much appreciated!

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: 06:00–11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 11 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeContinental, Full English/Irish, Gluten-free, Vegan, Vegetarian
StyleBuffet, Boxed/packaged food
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Cleanliness
  • 3.9/5
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Opened: 2012
  • Renovated: 2012
  • Number of Rooms: 180
A stay at Protea Hotel by Marriott Gaborone Masa Square places you in the heart of Gaborone, within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument. This upscale hotel is 1.8 mi (2.9 km) from Gaborone Government Enclave and 2.1 mi (3.3 km) from National Museum.

Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

For lunch or dinner, stop by Don Carlos, a restaurant that specializes in Mediterranean cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars.

Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Make yourself at home in one of the 182 guestrooms featuring refrigerators and flat-screen televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Services & Amenities

Outdoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Protea Hotel Gaborone Masa Square?

Prices at Protea Hotel Gaborone Masa Square are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Protea Hotel Gaborone Masa Square?

The closest airport is Sir Seretse Khama International Airport. It is 14.39km from the hotel and approximately a 20minutes journey by taxi.

What are the check-in and check-out times at Protea Hotel Gaborone Masa Square?

The check-in time is after 15:00 and the check-out time is before 11:00.

Does Protea Hotel Gaborone Masa Square provide airport transfer services?

Yes, Protea Hotel Gaborone Masa Square provides airport transfer services.

What amenities and services does Protea Hotel Gaborone Masa Square have?

Protea Hotel Gaborone Masa Square has the following amenities and services: Outdoor Swimming Pool, Golf Course, Spa.

Does Protea Hotel Gaborone Masa Square have a swimming pool?

Yes, Protea Hotel Gaborone Masa Square has a pool. Pool type: Outdoor Swimming Pool.

Does Protea Hotel Gaborone Masa Square have fitness amenities?

Yes, Protea Hotel Gaborone Masa Square has fitness amenities.

Does Protea Hotel Gaborone Masa Square provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Protea Hotel Gaborone Masa Square have non-smoking rooms?

Yes, Protea Hotel Gaborone Masa Square has non-smoking rooms. Please view the hotel listing for details.

Does Protea Hotel Gaborone Masa Square provide breakfast?

Yes, Protea Hotel Gaborone Masa Square provides breakfast.

About This Property

Nearest AirportSir Seretse Khama International Airport
Distance to Airport14.39KM
Average Price FromAUD208
Hotel Star Rating4