lvory Tower Science and Education Hotel

The room is clean and tidy. The waiters and the front desk are all very good.

Suggestion 1: Don’t make the aromatherapy so pungent Suggestion 2: Can you turn on the corridor lights at the elevator entrance at night? Suggestion 3: The hotel front desk staff can be more humane, not so impatient 😖, and can reasonably arrange and coordinate the guests' airport pick-up and drop-off services.

A very bad stay. I called three hours in advance and asked for a pick-up. After waiting for a while at the airport, I called the front desk and was told that there was no car and that the car had gone to Lanzhou. The front desk did not inform us in advance that there was no car to pick us up, but the taxi fare was reimbursed later. The hotel environment is OK, but it is a bit noisy at night because it is close to the main street. There was still no car to take me to the airport for my flight at 7 o'clock the next day. The front desk said they could help call a taxi, but the next day another front desk clerk told me that I had to get a taxi myself. I was speechless. They said the car fare would be reimbursed, but half a day passed and it was not reimbursed. In the morning the front desk said the car was sent for repair, however yesterday the front desk said the boss drove the car to Lanzhou, the statements were inconsistent. . . People who book this hotel need to be careful, its description does not match their actual practices at all. . . .