Homewood Suites by Hilton Anaheim - Main Gate Area

The hotel was nice, the room, a  mini suite, was spacious. Most of the front desk staff were very friendly, polite and helpful. But at times I realized my concerns were completely being ignored so I just quit speaking and walked away. The breakfast staff was wonderful. But getting housekeeping service, even when repeatedly requested, was nearly impossible. Even just getting clean towels was very difficult and frustrating.  In addition, our room could have been cleaner when we arrived. The refrigerator and kitchen cupboards were very smeared rather than clean.  The name which includes Maingate, insinuates that the hotel is close to the Maingate of DL. We were unpleasantly surprised to learn that, in actuality, it was a two mile walk. Thankfully ART provided excellent service from two properties down from ours.

The entire room smelled like paint, toilet wasn’t working initially, and no sponge to wash dishes . Felt very unhealthy sleeping the night but couldn’t get another place so late after arrival.

The staff were really nice and professional! They were quick to respond to questions and issues which I really appreciated!

The room was in good condition however because you guys are renovating we had cockroaches on the curtains and the bathroom sink area. We’ve already talked to customer service about it. They credited us back $25 or $50 for the car parking other than that it was a good room

Never to book this hotel again, uncomfortable bed, pillows are terrible, overall need an upgrade.towels and bathroom are dirty. Particularly the bath tub. Staff are nice but the hotel itself and stay are terrible.