Hilton Hotels in Gatwick

Comfortable Stay but Disappointed by Lost Property Experience I stayed at the Hilton London Gatwick Airport for its unbeatable location and convenience, and in terms of comfort, it didn’t disappoint. The check-in process was quick, the room was clean and well-equipped, and the bed was comfortable enough for a good night’s rest before an early flight. The hotel is perfectly connected to the South Terminal, which makes travel stress-free. However, my overall experience was overshadowed by a disappointing incident. I lost my rings during my stay and, despite reporting it promptly, I have yet to receive any update or resolution from the hotel. Communication has been lacking, and it’s disheartening to feel this matter hasn’t been handled with the urgency or care one would expect from a Hilton property. While the hotel offers convenience and comfort, my trust has been shaken by the lack of follow-up on a matter so important to me. I truly hope the management addresses this issue promptly, both for my sake and to ensure other guests don’t face the same experience.