Palette Georgetown Formerly WoW Hotel

It was better last year when we visited there . Was a disappointment this time . Room vas untidy esp under the bed as it clearly shows when the dim blue lights are on . Arrived there with poor toalett papers and asked for extra ffrom the cleaner .Surprisingly she rejected to offer due to the hotels policy . Shame shame shame ! Strictly NOT recommend though we stayed only 2 notes . Location was simply great !

Room TV for display only, nothing to watch, room scan system spoil, fridge not cool at all, aircon also not cool, I heard that so many ppl complain abt that. I confirm not go again, really a terible experience.

The condition of the room walls is not satisfactory. But the air conditioning repair was done quickly after the damage was reported. The cleanliness of the room is quite good.

The place was fine but the receptionist was quite rude and they could’ve improved the room cleanliness too.

The location is good. Service was acceptable but nothing outstanding. However, the cleanliness did not fully meet expectations and the amenities provided were quite basic and limited. Overall, the hotel is suitable for a short stay if location is your priority.

Staffs are friendly and welcoming. Good location near KOMTAR, Prangin Mall & 1st Avenue Mall. Has a Coway water filter near the Reception area, so hot drinking water is readily available. The hotel provides complimentary water bottles as well for the room. Water pressure of the shower is good. Toiletries such as shampoo, shower gel & shower cap is provided. Coffee and tea sachets are provided too. CarPark is available although it’s privately owned and have to pay for parking. Bed sheets are thin, just bearable for a few nights stay. The safe deposit box in the room doesn’t work though. Strongly recommend that the hotel look into pest control as we found a few small cockroaches at the washroom, the toilet seat, the mini kettle area on the table, and also at the corners of the room in the floor. Overall happy with the hotel location, amenities and staff helpfulness; although improvement on cleanliness would be great!

Hotel maintenance is very bad. But the charge is so high. The room environment is too hot even with 16 degrees of aircond at night. The photo shows everything so well and highly environment in the room, however when 1st step into the room, I totally regretted just trusting the photo blindly. The room is big but the aircond condition is not acceptable, total spoilt my trip because of this type of accommodations. The owner should consider doing something about it rather than just keep letting your customer be disappointed.

I stayed here with a friend. Her room upstairs had serious humidity issues and water leakage. My room had cockroaches, which made the stay uncomfortable. The maintenance and cleanliness need improvement.