Aiden by Best Western Georgetown Guyana

Nice cosy rooms , cleanliness was good, ambience was good, the staff was polite and helpful. the menu was good. overall value for money.

I had a very disappointing experience at this hotel. I originally booked a room with two beds, as I was traveling with another person. However, I received an email just before my arrival stating they had "upgraded" me to a room with a king bed. I immediately called to insist I needed the two beds I originally booked. Despite this, when I arrived at 1:00 AM, they only had a king bed available. We finally went to sleep at 2:00 AM, only to be woken up at 7:00 AM with a call saying they now had the correct room. I didn’t answer the first call, but they called again at 7:30. I explained we were tired and would switch rooms after breakfast. Despite this, hotel staff knocked on our door again at 8:00 AM and 9:00 AM, insisting we vacate the room immediately. We were forced to pack and move rooms in a rush. To make things worse, when we arrived at the restaurant at 9:35 AM, they told us breakfast ended at 9:30—even though we had been dealing with the room change. The manager gave us cold takeout breakfast (eggs, pancakes, coffee), which we had to eat in our room. Later, we asked the hotel to call us a taxi to visit clients. I was shocked to find out the hotel adds a 10% fee to the taxi fare. I travel extensively, and I’ve never had a hotel charge guests an additional fee for simply calling a taxi. Worse, we couldn’t pay the taxi driver directly. The hotel insisted on taking the payment, then added their cut. The next day, we needed the same taxi service again, this time to the airport, and once again were charged the 10% fee. When I expressed how unacceptable this was and I was going to put a review with google I was told they'd offer me a free night for my next stay. I told them I won’t be returning, and what they should’ve done instead is remove the 10% charge as a courtesy. Overall, poor service, lack of respect for guests' time, and hidden fees left a bad impression. I do not recommend this hotel. Be aware they will charge you for everything.

Stunning Rooftop Experience in Guyana! 🌇🍹 We came for the hotel restaurant but heard about the Horizon Rooftop Bar and decided to go up and it turned out to be the best decision of the night! The view over Queenstown is absolutely breathtaking. With a delicious cocktail in hand and the city lights below, the atmosphere was unforgettable. Just hope you’re not afraid of heights! Even though we didn’t have a reservation, the staff welcomed us warmly. Special shout out to our server, Amin he was polite, friendly, and helpful. I never forget to leave a review when the service is this good! He gave us recommendations, made sure we were comfortable the whole time, and even helped us take some lovely photos. If you're looking for a unique and memorable night out in Guyana, this place is a must. Just a heads-up: the rooftop bar is only open on Fridays, Saturdays,so reservations are highly recommended. 10/10 experience—definitely coming back!

Let’s start with the highlights: The food was exceptional. Every dish we tried showcased bold flavors, fresh ingredients, and creative presentation. The decor and ambience also deserve applause, think modern elegance, perfect for both intimate dinners and lively gatherings. Add to that impeccable service; the staff was attentive, knowledgeable, and genuinely enthusiastic about the menu. That said, there are a couple of points to note. While the portions were beautifully plated, they leaned toward the smaller side, which might leave heartier appetites wanting more. The prices, though reflective of the high-quality ingredients and upscale vibe, felt a touch excessive for the quantity offered. Additionally, the bar fell short on our visit, several drinks listed on the menu were unavailable, which was disappointing. Still, these hiccups didn’t overshadow the evening. The Restaurant is clearly striving for excellence, and as a new establishment, it’s understandable they’re still fine-tuning their offerings.

Restaurant dinner review: Grilled chicken was inedible and rubbery, managed to cut a few pieces off but posed a choking and dental risk; worst chicken I have ever tasted in my life. Family member had chicken burger which was dry and also tasteless. Wait staff pleasant and apologetic but damage done.

It was extremely disappointing that my family and I were turned away after choosing to dine here. Our group of thirteen, which included professionals from various parts of the world, was denied entry simply because a father and his baby were wearing shorts — in Guyana, no less. We had heard glowing reviews about this establishment, but our experience was anything but welcoming. It’s truly unfortunate and, quite frankly, shameful. I DO NOT RECOMMEND.