Name: GLō Best Western Pooler - Savannah Airport Hotel
Address: Pooler, United States
Rating: 8.6

Canada

Mississauga

Kanata

United States

Pooler

New York

Asheville

Sioux Falls

We were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.

The room itself was okay, but there was a strange odor that made our stay less comfortable.

The wifi might seems have a problem too.

On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.

I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.

I expected more from Glö than I received. I chose Glö as a ”treat” for a couple's getaway, as it was a newer hotel and appeared like it would be snazzier than the usual fare. 

Pros: The bathroom was very nice, and the complimentary toiletries are top notch. The rooms are very clean. The mattress was very comfortable and the TV was a decent size.

Cons: The rooms are incredibly small, and while they are nicely furnished, the tiny ”couch” seat was more form than function (i.e. prettier than it was comfortable). The front desk staff seemed very new and clueless on basic hospitality essentials, like how to work the in-room television. It also took ages for a response from front desk on how to work the TV and the issue wasn't even resolved.

I probably will not stay here again nor would I recommend this hotel to anyone I know, as there are so many hotels to choose from in Kanata that offer better, more knowledgeable service and better pricing.

The hotel was right off of I-95 and the location was wonderful. When we checked in, we were welcomed by friendly staff and quick service. We went up to our room and it initially wasn't up to me and my partner's cleanliness standards. When we alerted the front desk they quickly moved us to a new room that was pristine. The night was quiet and comfortable with plenty of eateries nearby. Breakfast was served hot and over a long period of time, but it was lackluster by the time we ate. It's very much your standard hotel fare breakfast. Checkout was fast and easy with their express check out system. 
Thank you!

GLō

Columbus

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