Tartan Lodge - Hostel

The staff are not friendly and not helpful and they would speak down to the homeless people are terrified and it is joke and the reception staff don't give a damn and when homeless people need help.

Rotten place - room door broken staff are very rude and fob you off with any question you have not a good price but location is ok I guess shirt walk from town and short drive from airport only stayed one night but wish we didn’t stay at all. Highly recommend to sleep in car instead

Having stayed in over 20 hostels in my lifetime, this one was by far the worst (and I’ve stayed in a hostel where someone has pissed all over the floor). The ‘receptionist’ at the hotel desk was absolutely horrible and should be fired. He shouldn’t be working in customer service as he has disgraceful manners and was incredibly condescending. We booked a DELUXE 4 bedroom, and we’re told upon arrival (after having paid and checked in, might I note) that there would be another person staying in our room. When I tried to disagree, he told me very rudely that he was doing us a favour by letting us stay in a 6 bedroom as he was losing out on money (but technically we were losing out on money as we were paying individually and it would have worked out cheaper with more people in one room). When I tried to argue, he said ‘please, don’t be difficult’ as if I were a child. I spent my first night of Glasgow crying because this man had truly ruined my stay. And, due to the stress of the situation, I was incredibly ill the next day with an extreme miagrain. Later on the next day when I could finally manage the strength to stand, I saw the receptionist was smoking **** outside the hotel while two men were waiting to check in, completely ignoring his duties. I wonder if his boss or the hostel owner knows that this is how he behaves. We were also told that there was a kitchen but it was locked the entire time. One of my friends asked if he could unlock it, to which he replied ‘yes’ and then walked away without doing anything. Also, if you’re reading this and thinking ‘ah it’s one guy, he probably won’t be working when I go’, then think again. Because he’s there all the bloody time, not doing his job. I can’t put into words how awful this place was without using a long line of extremely colourful language. Please do not stay here. And if you’ve stayed here and had a similar experience, make sure to spread the word.

Don’t let the pretty name deceive you, this place honestly has some of the worst customer service I have ever seen. We booked a room for 4 as we were a group of 4 travelling and when we arrived we were thrown in a room of 6 with someone else! Although this other guest was a lovely person it wasn’t ideal when you want and have paid for privacy. The receptionist was rude the whole time , constantly being blunt and even told us we should be grateful to be in a 6 bed room as it’s more expensive (which is wasn’t ). At one point we returning from Glasgow and came across two gentlemen with bags trying to figure out where to go and why no one was at the reception. While this was happening the receptionist was smoking and drinking outside the entrance with his mate , ignoring these two individuals walking up and down the stairs, looking lost and frustrated. The rooms themselves although not terrible were also very impractical with a tv and a kettle but with no plug socket where they could actually be used! The kitchen was also locked the whole time and when I went down to see if it could be opened no one was at the reception of course! Do not ! I repeat do not go to tartan lodge. Tainted my whole image of Glasgow.