kellie1208
February 25, 2024
Had a great time at Q1. My kids love the pool and the location was very convenient. Everything was great apart from the housekeeping issue that I experienced. On the last day of our stay, housekeeping hasn't finished when we came back in the evening, the front door was left open, the toilet rubbish bag was left by the sink, towel, toilet paper and other amenities were not replaced.
We were very shocked when we saw the front door was open as we left our passports and cash in the room. Luckily, everything was there. However, I believe that shouldn't have happened. I complained about this at the front desk, and they apologized, although it was not their fault.
Hope the housekeeping staff make sure everything when they do their job.