La Casa de la Trinidad Suites Reviews

Response from Property: Thank you very much for your comment and for choosing La Casa de la Trinidad. Best regards

Response from Property: Thank you for taking the time to tell us about your stay at La Casa de la Trinidad Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincrest apologies. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards

Response from Property: Dear Sir, I am sorry that our hotel has not met your expectations. Please note that you have posted your comment on Casa de la Trinidad Suites (Tourist Apartments). We understand that you are referring to our hotel La Casa de la Trinidad. You state in the title of your comment: "Misleading advertising. It does not correspond to reality", and it is based on the following assessments that I set out below: It does not correspond to the 4-star rating. Please note that our hotel is legally qualified and registered as a 4-star hotel with the Andalusian Government, and that it complies with all the requirements established and demanded by law. You then indicate that it does not comply with the law for access for the disabled. I must inform you that the hotel has a main entrance door with steps, but it also has, next to the main door, an access door with a ramp, as can be seen in the photo of the hotel facade, 2 accessible lifts and rooms for disabled people. We also have a lounge with a TV, computer and printer, magazines and books, as well as a lounge bar, located on the ground floor of the hotel, where guests can enjoy free hot and cold drinks, fruit and sweets. The breakfast room has enough capacity to serve all guests, and offers a full and varied buffet breakfast with hot and cold drinks, a variety of baked goods, pastries, hot dishes, cold meats, cheeses, cereals, nuts, fresh fruit, yoghurts and salads. As for the room, we do not have luxury rooms, we only have one junior suite and four superior rooms, described on our website. Your room has a surface area of ​​16 m2, has an open wardrobe, safe, TV and minibar with two free bottles of water. Finally, the hotel can be accessed by private car, as well as by taxi, it is a restricted traffic area but hotel guests have authorised access to the door of the hotel, we also have a contracted car park. The evaluation that our clients make of the hotel is very satisfactory, so I am very sorry for your negative experience. I remain at your disposal for whatever you deem appropriate. Receive a cordial greeting.

Response from Property: EStimado cliente, Muchas gracias por tu comentario agradable, su opinión es importante para nosotros. Esperamos verle pronto. Saludos cordiales.

Response from Property: Gentile cliente, In primo luogo, vorrei ringraziarla per i suoi commenti positivi riguardo il nostro albergo. Siamo contenti di sapere che il vostro soggiorno è stato soddisfacente. Ci auguriamo di rivederLa presto nel nostro albergo. Cordiali salut