Name: Hotel Valencia
Address: Valencia, Philippines
Rating: 7.9

Philippines

Cagayan De Oro

Valencia

I would like to express my disappointment regarding the service I experienced at the front desk. The male staff member was not attentive at all; when I asked him to ensure that my extension was updated, he assured me he would take care of it. However, around 12 noon the next day, I received a call on my mobile from the front desk while I was in a meeting, inquiring if I would be extending my stay. 

Additionally, I noticed that during the night, the front desk staff appeared disengaged, busy playing on their phones while I was providing instructions. This level of service does not meet my expectations, and I hope improvements can be made to ensure better attentiveness and professionalism.

GUEST FIRST!

*near to almost everything you need for the trip
Convenient stores (24/7)
Pharmacy (24/7)
Fast food restaurants 
Banks & ATM machines
Parking space
WiFi
*One ride to malls (Centrio Mall, SM DT, Limketkai)
*Though hallways going to ur room, the room, aircon,ref  might look old but still functional
*the employees are approachable and really caters what you need like hot water 🙂

The hotel is good and super clean, stayed 2 nights. No water dispensers in the lobby, no toothbrush and toothpaste for guest in the room. So better bring this if your staying in this hotel.

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