Spark by Hilton Grand Prairie

Don’t stay run away Wasn’t planning my mom to end up in the hospital called hotel to see if I can get a credit or move the date to another date. Well they said no, the person I talked to said who care if she in the hospital you booked and we don’t care. Very disappointed lost my money. This was my first time staying here not again. Other hotels do make arrangements with you and work with you. Sad that this is how they do business you can’t predict accidents or situations. I even told them I have paperwork and there response who cares

First day at Sparks by Hilton The stay was lovely. We enjoyed the hotel. The staff was was great. The company memory breakfast was OK overall we enjoyed ourselves.

Staff is amazing and friendly, hotel is very clean. But the rooms are very small and crowded

I have a thing for customer service because it really makes a huge difference in travel. I was greeted and smiled at often. Grateful for people like Janice at the front desk. The place over all was clean, just wished our trashes were cleared out more often. Im sure I could have voiced it and it would've been taken care of. The breakfast first few days had boiled eggs then it didnt, but IHOP a fee feet away has a hotel discount, which was a plus. Beds were comfy!