Premier Inn Gravesend Central

Parking was included - there was a pad to input your reg at check in. The staff were so polite and helpful, nothing was too much trouble. You usually know what you’re getting which is why I like premier inns, as usual the room was clean, bed very comfy but I had so much space - I was in room 1 and it was big and airy.

Jason on the reception desk was very helpful, went over and above to help me out with my booking , due to originally getting the wrong night booked , he also asked would I want food, he then booked the restaurant with the time for me & did the same for my breakfast

I wish to commend Premier Inn Gravesend Central hotel for an Astonishing comfort and satisfaction away from home.Good customer service, safety, security and convenience. I will never regretted opting .

Easy place to find. Large car park and good food. The room was clean and had the necessary amenities. Reception is well attended and the receptionist polite and knowledgeable. Close to Bluewater and to the Dartford crossing.

Clean and tidy and staff willing to help. The location was ideal for business purposes and as the hotel was quiet on the first night i was asked if i wanted a ground-floor room which was very nice. Check-in was quick and simple and i was asked if i required anything further for my room.

Every single person I interacted with were fantastic and very knowledgeable. The food was impeccable and the quality of the room and facilities was very much on par. The bed itself was a let down but I didnt want to mention this to the staff as they were really lovely and i didnt want to criticise, it was just one of those things

Kris is always helpful no matter what the situation at any time, friendly and welcoming staff as soon as you walk through the doors, rooms are always upto standard nice and clean and if they’re is somthing out of the ordinary, Kris is willing to help to rectify the issue, no problems with this premier inn

The first room was mouldy, the second was filthy and had not been cleaned properly. There were battalions of dirt and debris across the skirting and clumps of dust accumulated at places that clearly had never faced the wrath of the high pressure nozzle of a hoover. The corpse of a spider in a web in the wardrobe had been undisturbed by dusting tools. The faded carpet was furnished by a collage of stains of various hues and accentuated by a darker layer that, had this been a half decent hotel, would have been removed by carpet cleaners. The damaged lamp wire lacking an inch of outer insulation in the first room and the completely broken HDMI wall port in the second should have given me another clue. And to top it off, after having to check out early, head office told me they would not offer a refund indicating that this is not something they are ashamed of. Maybe I should be ashamed for expecting better and not properly researching the brand.