MainStay Suites Great Falls Airport

Cleanliness and Comfort: Repeatedly praised for clean, tidy rooms, comfortable beds, and quiet environments.

Terrible Management Reserved 2-2 queen bed suites with a small kitchenette & refrigerator; I also requested adjoining or next door rooms (made the reservation 4 months prior). When I arrived at the property I had to wait for 10 minutes because nobody was at the front desk. Finally someone showed up and started to check in. She said all the rooms for Mainstay Suites were taken because they overbooked, but that the Sleep Inn side of the hotel had available rooms, but only had a mini refrigerator (that barely worked) and no kitchenette. A kitchenette/refrigerator are important for food accommodations and medication that needs to be kept cold for my child. At first the manager assigned us to rooms on different floors, but the desk lady was able to change them to the same floor. She charged me the same price as the other rooms and I didn’t have the energy to argue because there was no manager on site and her power to change things were limited. The rooms themselves were clean and well maintained, but the management was terrible.

Everything was excellent really enjoyed. The trip stuff was friendly, and the area was amenable.